eDiscovery Technical Services Engineer – 2nd Shift

George Jon

. Implementation and support of eDiscovery applications and their infrastructure .

Posted 4/21/2026full-timeRemote • Arizona, Florida, Illinois, Kansas, Kentucky, Missouri, Montana, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CitrixCloudSwitchingUnity

About the role

Key responsibilities & impact

Implementation and support of eDiscovery applications and their infrastructure
Perform monthly windows updates, ESXi host upgrades, Unity upgrades, and Dell host firmware updates
Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
Assist in maintaining and monitoring client environments
Develop in-depth knowledge of the software application catalogue and customer needs
Create and edit documentation of internal processes
Communicate with customers regarding incident progress and changes
Enter work as service tickets into ConnectWise and manage a daily schedule.

Requirements

What you’ll need

Comprehensive knowledge of and supporting eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace
Strong understanding of the features and abilities of each application
Solid understanding of application requirements and infrastructures
Relevant training and certifications for supported software and hardware
Knowledge of monthly windows updates, ESXi host upgrades, Unity upgrades, and hardware firmware updates
Experience deploying Qualys jobs and creating Virtual Machines
Support knowledge with eDiscovery applications on both the frontend and backend
Experience with Cisco routing and switching, Dell Hardware and Software
Knowledge of Citrix Virtual Desktop setups, including AppSense, XenDesktop, XenApp
Ability to travel to data centers and onsite when needed.

Benefits

Comp & perks

remote-first work environment
high-value, low-cost BCBS health insurance plan
401(k) with company match
ample time off including a full week in December
paid parental leave for primary and secondary caregivers
wellness reimbursement program
and much more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eDiscovery applicationsRelativityNUIXReveal AICloud NineBrainspaceQualysVirtual MachinesCisco routingDell Hardware

Soft Skills

communicationdocumentationcustomer supportincident managementorganizational skills