Sr. Community Manager
Kaseya
CloudCyber Security
Salary
💰 CA$104,000 - CA$143,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Act as a strategic partner to the Growth, Gaming, and Customer Success teams. Analyze business needs and translate them into scalable Salesforce solutions, designing and implementing configurations like workflows, custom objects, and page layouts to optimize processes and the user experience.
- Serve as the primary owner for our revenue technology stack, with a core focus on the Salesforce environment. Leverage automation tools, such as Flows, to streamline user tasks and continuously evaluate platform usage and data to identify and implement improvements.
- Maintain high standards of data quality through regular audits, cleansing, and the enforcement of governance rules. Implement and manage security controls, including user roles, profiles, and permission sets, to ensure data integrity and support evolving business requirements.
- Provide ongoing training, documentation, and responsive support to drive user adoption of best practices. Lead change initiatives related to platform updates and new feature rollouts, ensuring smooth transitions through thoughtful planning and clear communication.
- Stay current with Salesforce releases, AI capabilities, and industry trends to proactively recommend value-adding features. Collaborate with partners to manage and maintain critical integrations with systems like Marketo, ensuring cohesive platform performance.
Requirements
- Bachelor’s degree in Business, Operations, Finance, or a related field.
- Minimum of 5 years of experience in Revenue Operations, Sales Operations, or a similar role with a strong focus on Salesforce in a B2B environment.
- Proven experience supporting and collaborating with go-to-market teams (e.g., Sales, Marketing, Customer Success).
- Deep understanding of Salesforce platform capabilities, limitations, and best practices. Hands-on experience with configuration tools such as Lightning App Builder and Salesforce Flow is essential.
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator is strongly preferred.
- Strong analytical skills with the ability to translate data into actionable business insights.
- Experience managing integrations with marketing automation platforms (e.g., Marketo) or other business systems is a definite asset.
- Familiarity with Salesforce's latest AI capabilities is an asset.
