Kaseya

Sr. Community Manager

Kaseya

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudCyber Security

About the role

  • Strategic Leadership Support: Provide key guidance in developing and executing Kaseya’s community vision, roadmap, and success metrics. Use insights and experience to inform community architecture, content strategy, and engagement programs.
  • Platform Ownership & Strategy: Lead platform evaluation and optimization efforts—recommend and implement new technology solutions or migrations based on evolving needs, proven best practices, and user experience.
  • Customer Engagement: Leverage past success to drive peer-to-peer connection, product conversations, and member advocacy through curated discussion topics, recognition programs, and targeted campaigns.
  • Cross-Functional Alignment: Partner with Product, Marketing, Support, and Customer Success teams to ensure the community aligns with company initiatives and surfaces actionable feedback.
  • Governance & Moderation: Maintain a professional, inclusive, and brand-aligned environment. Establish and enforce community guidelines.
  • Analytics & Insights: Track KPIs like engagement rate, active members, case deflection, and feedback sentiment. Translate insights into strategic improvements and content recommendations.
  • Programs & Recognition: Launch and manage ambassador or superuser programs to recognize top contributors and foster leadership within the community.
  • Data-driven approach to measuring success and adapting strategies.

Requirements

  • 3-5+ years managing B2B communities, with proven success in both strategy and execution.
  • Experience with platform selection, migration, or implementation—ideally within SaaS or tech environments.
  • Strong understanding of community platforms (e.g., Higher Logic, Khoros, Vanilla, Salesforce Experience Cloud, Discourse, etc.).
  • Excellent written and verbal communication skills.
  • Data-driven approach to measuring success and adapting strategies.
  • Collaborative mindset with experience working across teams and influencing without authority.