Gentrack Ltd (Global)

Customer Success Manager

Gentrack Ltd (Global)

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own and execute strategic account plans that align customer objectives with Veovo capabilities and growth opportunities
  • Build and maintain trusted relationships with key stakeholders to drive satisfaction, retention, and expansion
  • Lead customer engagement activities including business reviews, performance discussions, and strategic planning sessions
  • Identify, qualify, and progress commercial opportunities within accounts while maintaining accurate pipeline visibility
  • Coordinate preparation of governance materials and internal communications to support customer engagement and alignment
  • Lead service delivery meetings with the customer, including collating the relevant supporting information
  • Produce quotes for small projects and change requests
  • Coordinate delivery of such services
  • Act as escalation for issues relating to customer satisfaction, including incident management and items related to small projects delivery
  • Represent Veovo whilst communicating with customers without 'surrendering' Veovo's needs
  • Prepare and provide quality and performance reporting relating to solution(s) and/or managed service
  • Share Product Roadmap(s) with customers and support the Product Management team in the management of customer expectations on feature delivery.

Requirements

  • Demonstrated experience in account management, enterprise sales, or customer relationship management in a B2B or technology environment
  • Strong commercial awareness with the ability to identify and develop growth opportunities
  • Proven relationship management skills with the ability to engage both technical and non-technical stakeholders
  • Experience developing and executing strategic account plans and managing customer pipelines
  • Excellent communication, organisation, and collaboration skills
  • Ability to work effectively across cross-functional teams
  • Customer-focused mindset with a commitment to delivering high-quality engagement.
Benefits
  • Working with cutting edge technologies in a small and ambitious team in a flat company structure
  • Rapid growth opportunities and structured professional training
  • Flexible working hours and remote work possible
  • Exciting and innovative projects in the aviation industry
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managemententerprise salescustomer relationship managementstrategic account planspipeline managementperformance reportingincident managementservice deliverygovernance materials preparationcommercial opportunity identification
Soft Skills
relationship managementcommunicationorganisationcollaborationcustomer-focused mindsetcross-functional teamworkstakeholder engagementstrategic planningcustomer satisfactiongrowth opportunity development