Source to Pay Senior Manager, English
Genpact
Source to Pay Senior Manager, English Speaker
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
Senior
About the role
- Oversee Source to Pay operations, ensuring performance, client relations, team leadership, and profitability
- Achieve contractual metric targets and continuously improve performance benchmarks
- Analyze data and trends, implement continuous improvement projects using Lean Six Sigma methodologies
- Own implementation and delivery of Operational Excellence Framework including Visual Management System
- Utilize capacity management tools to schedule resources to meet demand
- Ensure operational resources (IT, Facility, Training) are available to teams
- Create, update and maintain Standard Operating Procedures and Knowledge Management tools
- Create reporting for client and Genpact management and identify recurrent operational issues for resolution
- Showcase client handling skills, track and resolve escalations, and hold periodic client performance reviews
- Ensure client response times and deadlines are met
- Manage people: retention, employee satisfaction, performance appraisals, coaching, career development, conflict resolution, discipline, HR/Payroll inputs, health and safety compliance
- Organize motivational programs and participate in hiring
- Drive productivity improvements and maintain HR/Finance data for correct billing
- Identify opportunities for revenue enhancement or cost reduction
Requirements
- Experience in team management
- Relevant team management experience – over 40 people
- Previous experience in a BPO/Call Centre/Shared Services environment (represents an advantage)
- Project Management skills with skills on time and budget control
- Relevant industry experience for the position applied
- Experience leading teams in domains: IT, F&A, Customer Service, Procurement, Insurance
- Ability to interact with diverse customers in a multi-cultural environment
- Exhibit strong teamwork and a “Can do” attitude
- Strong interpersonal and communication skills
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality
- Positive customer service attitude
- Strong problem solving skills
- Education Level: Bachelor's / Graduation / Equivalent
