Sales Program Specialist, Spanish
Genpact
Sales Program Specialist – Process Associate – English
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption;
- Become and remain knowledgeable and passionate about leading social media products and community standards;
- Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
- Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
- Act as a point of contact to provide consultative support on agencies and advertisers accounts;
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
- Educate advertisers on product usage, troubleshoot and resolve complex cases;
- Complete the required tasks within the agreed turnaround times and standards of quality;
- Complete and pass all required training provided by the client;
Requirements
- Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
- Comfortable over the phone and navigating CRM systems;
- Ability to provide exceptional customer support;
- Have strong understanding of social media;
- Proficient level of English min C1
- Preferably have experience working with social media monitoring;
- Preferably have strong IT knowledge;
- Preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
- Preferably have experience working with small and medium-sized businesses;
- Preferably have demonstrated success in driving revenue growth and exceeding sales targets;
- Preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
- Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
Benefits
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingeCommerceB2B salesB2C salesdigital ad salessocial media marketingonline advertising salescampaign managementcustomer serviceCRM systems
Soft skills
exceptional customer supportcommunicationconsultative supporttroubleshootingproblem resolutiontime managementadaptabilitypassion for social mediainterpersonal skillscustomer satisfaction
Certifications
digital marketing certificationsocial media marketing certificationsales certificationmarketing certification
