Genova Diagnostics

Customer Support

• Supports the company’s sales professionals as it relates to customer needs
• Expedites completion of administrative tasks for company processes
• Answers incoming calls from clients, TSMs and escalations from other departments requesting sales support
• Monitors client activity in assigned territory and contacts clients regarding campaigns, QA issues, lab issues, new products and/or services
• Maintains sales activities and client information within Customer Relationship Management (CRM) Tool

Sales Support Specialist