Clinical Account Executive

Genova Diagnostics

Clinical Account Executive at Genova Diagnostics managing and growing accounts through field and remote engagement. Focused on relationship management and clinical account development.

Posted 5/27/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow an assigned portfolio of accounts through a balanced mix of on-site visits, video meetings, phone outreach, and email follow-up tailored to account needs.
Educate providers and staff on Genova Diagnostics testing, clinical applications, specimen requirements, ordering workflows, and available support resources.
Upsell existing accounts by expanding use of the broader Genova menu, increasing frequency of ordering, and identifying additional providers, programs, or patient segments within each practice that would benefit from Genova solutions.
Build and maintain strong relationships with key stakeholders, including physicians, advanced practice providers, nutritionists, health coaches, office managers, and front-desk or laboratory staff.
Act as the primary liaison between clients and internal teams, including customer service, operations, billing, and medical education, to resolve issues quickly and effectively.
Deliver onboarding and training for new accounts, new providers, and new staff using both in-person and remote formats.
Conduct regular business reviews with priority accounts to assess utilization trends, identify barriers, and recommend actions to improve retention and organic growth.
Segment accounts by size, opportunity, and service needs, then execute an engagement cadence that aligns resources to the highest-value opportunities.
Maintain accurate CRM activity, account plans, pipeline visibility, and follow-up actions for all assigned accounts.

Requirements

What you’ll need

Bachelor’s degree in business, life sciences, healthcare, or a related field.
Three or more years of outside sales, territory management, or account management experience.
Demonstrated success managing and growing a book of business with measurable retention and upsell performance.
Strong written and verbal communication skills, including virtual presentation and remote relationship-building capabilities.
Excellent organizational, planning, and time management skills.
Proficiency in Microsoft Office, Excel, CRM systems, and virtual meeting platforms.
Valid driver’s license and the ability to travel within the territory as needed.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesupsellingbusiness reviewsretention strategiestrainingonboardingpipeline managementterritory managementclinical applications

Soft Skills

communication skillsrelationship buildingorganizational skillsplanning skillstime managementproblem-solvinginterpersonal skillspresentation skillsadaptabilitycustomer service

Certifications

Bachelor’s degree