Virtual Assistant
Freelance Latin America
Customer Service Representative
GENLED Brands
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external stakeholders
- Build and maintain solid customer relationships
- Provide accurate and timely quotations to customers
- Create and enter orders in the system
- Provide support to the Sales team (e.g., quotations, delivery status, order reports)
- Manage daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)
- Handle and resolve operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns)
- Engage with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
- Proactively participate in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
- Establish and conduct regular customer review calls while building follow-up action plans tracked in CRM system
Requirements
- Associate’s Degree in Business or relevant discipline
- Minimum of 2 years of Customer Service or Sales Operations experience
- Proven track record; knowledge of LED signage or LED architectural lighting industry is a plus
- Inside Sales and Customer Service skills
- Proficiency in Microsoft Office and Order Entry software
- Working knowledge of Microsoft Dynamics CRM preferred
- Self-motivated, able to independently manage various activities with minimal supervision
- Customer-oriented mindset; excellent communication, listening and collaboration skills with a problem-solving mindset
- Position is subject to background checks
