Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance.
Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value.
Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture.
Architect and oversee integrations between ServiceNow and external systems using IntegrationHub, REST APIs, web services, event streams, and other integration patterns.
Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns.
Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities.
Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt.
Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements.
Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes.
Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements.
Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization.
Contribute to and champion SDLC, CI/CD, testing, and release processes for ServiceNow, promoting automation, quality, and repeatability.
Stay current on the ServiceNow product roadmap, new features, and industry best practices, and proactively recommend enhancements to maximize platform value.
Communicate complex technical concepts in clear, business-friendly language to senior leaders and non-technical stakeholders.

Requirements

5+ years of hands-on experience with the ServiceNow platform, including solution design and implementation across multiple modules.
Deep understanding of ServiceNow architecture, including data model, CMDB, ACLs and security model, integration patterns, performance considerations, and platform governance.
ServiceNow Certified Technical Architect ( CTA ) or Certified Master Architect ( CMA ) required; ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required, plus one or more advanced Implementation Specialist certifications or ITIL Foundation certification preferred.
Proven track record leading multiple concurrent ServiceNow or enterprise platform work streams from concept through delivery.
Demonstrated experience designing and implementing integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, message queues, or equivalent technologies.
Strong understanding of ITIL processes and how they are operationalized within ServiceNow (Incident, Request, Problem, Change, CMDB, Knowledge, etc.).
Experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and design solutions for complex, cross-functional problems.
Exceptional communication, facilitation, and stakeholder management skills, with experience presenting to senior leadership.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow platformsolution designintegration patternsREST APIsweb servicesIntegrationHubdata modelperformance considerationsSDLCDevOps practices

Soft Skills

analytical skillsproblem-solving skillscommunication skillsfacilitation skillsstakeholder managementleadershipcoachingcollaborationnavigating ambiguitydesigning solutions

Certifications

ServiceNow Certified Technical ArchitectServiceNow Certified Master ArchitectServiceNow Certified System AdministratorServiceNow Certified Application DeveloperImplementation Specialist certificationsITIL Foundation certification