Genesys

Senior Solution Consultant

Genesys

full-time

Posted on:

Location Type: Hybrid

Location: Auckland • New Zealand

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Job Level

Senior

About the role

  • Support Strategic Conversations on AI-Driven Experience Orchestration
  • Engage senior stakeholders to explain how AI-driven orchestration enhances CX strategy and operations
  • Act as a solution lead for key opportunities
  • Collaborate with Sales, Value Consulting, Services, and Partners to develop cohesive solution approaches
  • Design and deliver tailored demonstrations that showcase Genesys AI capabilities across journeys
  • Support the development of solution architectures aligned to customer needs and business outcomes
  • Share knowledge and best practices within the ANZ Solution Consulting team

Requirements

  • 5–8+ years’ experience in solution consulting, CX platforms, or related technology roles
  • Experience supporting complex or enterprise-level opportunities
  • Solid understanding of Genesys Experience Orchestration concepts (journeys, routing, analytics, automation)
  • Working knowledge of AI concepts such as predictive models, real-time decisioning, and emerging LLM use cases
  • Strong communication skills and the ability to engage both technical and business stakeholders
Benefits
  • Great benefits and perks like larger tech companies
  • Independence to make a larger impact on the company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution consultingCX platformsGenesys Experience Orchestrationpredictive modelsreal-time decisioningLLM use casesanalyticsautomation
Soft Skills
strong communicationstakeholder engagement