Track and analyze key metrics – forecast, bookings, conversion, forecast accuracy, pipeline velocity and capacity.
Act as single point of escalation for business teams to prioritize, manage, process issues, reporting queries, data element requests, and sales process alignment.
Interpret data and analyze outputs leveraging dashboarding, modeling, and other data visualization techniques.
Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.
Manage regional reporting requirements including but not limited to; Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.
Work with Sr. Director to ensure business reporting requirements are captured and included in global reporting initiatives.
Support Global operations director in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics.
Provide insights into effectiveness of specific programs and opportunities and report progress against targets, budget, and forecast.

Requirements

Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics.
Proven experience with the development and implementation of systems/tool utilized for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.
Understanding of sales processes and pipeline management.
Advanced level in Excel leveraging PowerBI, advanced formulas, financial modelling, and PowerPoint.
Strong knowledge of and experience writing in SQL.
SOQL knowledge a plus.
Experience in automating workflows leveraging ChatGPT, Claude, or other AI tools.
Knowledge of Salesforce workflows, Einstein, Snowflake, Databricks, Tableau, and running SQL queries.
Tableau, Power BI, or Looker experience preferred.
Minimum 5+ years professional experience in analytics or operations type role.
Strong written and verbal communication skills with a track record of presenting to senior management.
Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.
Strong team player with ability to work cross culturally and across business units.

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisforecastingpipeline managementfinancial modelingSQLPower BITableauSalesforceautomationdata visualization

Soft Skills

communicationanalytical skillsattention to detailteam playercross-cultural collaborationstakeholder managementproblem-solvingpresentation skillsorganizational skillsprioritization