Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre-Sales members and our Sales colleagues.
Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
Understand enterprise customers’ needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
Collaborate with the product management, engineering, and Leadership teams to provide data-driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top-tier solution by our customers.
Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
Provide oversight of activities related to Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.

Requirements

Located in the United States
Bachelor's degree in a relevant technical field; advanced degree is a plus.
5+ years of experience in solutions consulting, technical sales, or related roles.
Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
Project Management skills and hands on experience with Project Management Tools such as Asana.
Experience with creating Salesforce reports and dashboards.
Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
Results-driven with a focus on achieving and exceeding data-driven sales targets.
Proficiency in relevant software tools and technologies.

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solutions consultingtechnical salesdata-driven solutionsproject managementSalesforce reportsSalesforce dashboardsLarge Action ModelsGenerative AIAWSCCaaS

Soft Skills

leadershipmentorshipcommunicationdata-driven storytellingstrategic thinkingproblem-solvingcollaborationresults-drivenperformance coachingcontinuous improvement

Certifications

Bachelor's degreeadvanced degree