Own and evolve renewal operational KPIs and dashboards
Deliver recurring insight narratives for executive leadership and regional teams
Define and maintain a scalable renewal analytics dataset or data mart
Establish and govern operational metric definitions
Leverage existing predictive models to identify risk and opportunity early in the renewal lifecycle
Analyze drivers behind renewal performance and operational outcomes
Partner with Finance to support forecast quality

Requirements

6 or more years of experience in analytics, operations analytics, customer success or renewal analytics, revenue operations, or a similar role within a SaaS or recurring revenue business
Demonstrated success building operational KPI frameworks, dashboards, and executive-ready insights that influence frontline execution
Advanced proficiency in SQL and Excel or Google Sheets, with experience using BI tools such as Tableau, Power BI, or Looker
Proven ability to partner cross-functionally with Finance, Customer Success, Sales, and Systems teams
Strong communication skills with the ability to translate complex data into clear recommendations and influence without formal authority.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsoperations analyticscustomer success analyticsrenewal analyticsrevenue operationsKPI frameworksSQLExcelGoogle SheetsBI tools

Soft Skills

communication skillsinfluencecross-functional collaborationdata translationexecutive presentation