Call Center Representative

• Handle inbound customer interactions for major brands via phone
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Complete multi-step onboarding and client certification before servicing begins

Service Desk Representative

Service Desk Representative – Call Center