Genesco

Bilingual Customer Service Representative – Spanish/English

Genesco

full-time

Posted on:

Location Type: Remote

Location: Florida • Tennessee • United States

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Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
  • Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
  • Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
  • Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
  • Ensuring and maintaining the safety, security, and privacy of all customer information.
  • Completing additional tasks as required to support business needs.

Requirements

  • High school diploma or GED.
  • 1-2 years of customer service or retail experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
  • Proficiency in learning and using new software applications.
  • Excellent problem-solving and conflict resolution skills.
  • Strong attention to detail and ability to multitask effectively.
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
  • Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement).
Benefits
  • 40% off employee discount at all Genesco retail locations and online.
  • Advancement opportunities within the first 6 months of employment.
  • Weekly pay
  • Dental, Life, Medical, and Vision coverage and insurance.
  • 401K Contribution program.
  • Journeys and Genesco Scholarship programs.
  • Tuition and Student Loan Repayment assistance.
  • Employee Assistance – Mental Health, Financial Planning, and Legal Advice.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretail experienceproblem-solvingconflict resolutionattention to detailmultitaskingtyping skills
Soft Skills
verbal communicationwritten communicationinterpersonal communicationadaptabilityflexibility
Certifications
high school diplomaGED