Genesco

Solutions Engineer

• Design comprehensive, end-to-end technology solutions that align with enterprise architecture principles, security policies, operational best practices, and Genesco’s business strategy.
• Own and drive the architectural vision, strategy, and roadmap for assigned application domains, with a focus on store technology platforms including Point of Sale (POS), Loyalty, and Workforce Management solutions.
• Translate business requirements and capability roadmaps into scalable solution designs, including integration strategies, data flows, system interactions, and deployment approaches.
• Lead architecture and design sessions with business stakeholders, product owners, engineering teams, vendors, and cross-functional IT partners.
• Serve as the primary architectural point of contact for assigned initiatives and provide technical leadership throughout project planning, design, implementation, testing, and deployment.
• Define and maintain application architecture, integration frameworks, deployment standards, operational support models, and technical best practices.
• Establish technology standards, integration patterns, design principles, and reference architectures to ensure consistency, scalability, maintainability, and supportability across the technology landscape.
• Lead architecture and integration strategies across store systems, customer engagement platforms, workforce management solutions, merchandising systems, and enterprise applications.
• Provide clear architectural documentation, design artifacts, and technical guidance to internal teams and Genesco’s outsourcing partner.
• Partner closely with the outsourcing partner’s architects and delivery teams to ensure alignment on solution intent, technical requirements, implementation expectations, and quality outcomes.

Solutions Architect

Customer Support

• Handle inbound customer chats, texts, and emails.
• Assist with order information, tracking, updates, cancellations, and provide detailed information about products and website.
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Chat Support Representative – Temp-to-Hire

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Perform additional duties as required to support business operations.

Bilingual Customer Service Representative – Spanish/English

Digital Marketing

• Oversee the daily operations, optimization, and integration of digital marketing technology platforms including Salesforce Marketing Cloud and Marigold Loyalty.
• Act as the primary technology lead and project manager on digital initiatives, managing requirements gathering, timelines, vendor coordination, and stakeholder communication.
• Manage new technology implementations for the Digital Commerce department that are not being managed corporately.
• Partner with cross-functional teams to support campaign execution, data flow, and platform performance.
• Collaborate with CRM, GCO analytics, website operations, digital advertising, digital CX and IT teams to ensure seamless data and technology alignment across platforms.
• Monitor software and agreement usage levels/volumes to avoid unexpected costs related to variable contract pricing (i.e. storage capacity limits, email message usage volumes, etc) and/or to maximize contract value.
• Identify and implement improvements in platform usage, automation, and customer experience delivery.
• Stay up to date on emerging marketing technologies and advise on opportunities for adoption or enhancement.
• Create documentation and processes to support scaling and knowledge sharing across the team.
• Help identify opportunities for process automation to increase efficiency within the department.

Director – Digital Marketing Technology

• Design and deliver end-to-end technical solutions aligned with enterprise architecture principles, security policies, and operational best practices
• Translate business requirements and capability roadmaps into scalable solution designs, including integrations, data flows, and system interactions
• Lead architecture and design sessions with cross-functional teams and business stakeholders
• Serve as a key architectural point of contact, providing guidance and direction across initiatives
• Develop and maintain architectural documentation, design artifacts, and system models
• Partner with the outsourcing partner’s architects and delivery teams to ensure alignment on solution intent and execution
• Review and approve high-level and detailed technical designs to ensure adherence to enterprise standards
• Ensure consistency with architectural principles, integration patterns, security standards, and performance expectations
• Identify and mitigate technical risks, dependencies, and architectural gaps; drive resolution and escalation as needed
• Collaborate with infrastructure, security, data, and operations teams to ensure seamless integration across the IT ecosystem
• Support lifecycle management activities including upgrades, modernization, and technical debt remediation
• Evaluate and recommend vendor products, SaaS platforms, and integration tools through structured assessments and proofs of concept
• Stay current with emerging technologies and assess applicability to Genesco’s environment
• Serve as escalation point for complex operational and production support issues within warehouse and distribution systems
• Design, integrate, and troubleshoot solutions across supply chain platforms, including WMS, WCS, LMS, OMS, YMS, ERP, and external logistics vendors (e.g., FedEx, UPS)
• Ensure reliable data flow and system interoperability across interconnected systems

Solutions Architect – Journeys Distribution Center

Analyst

• Support the Real Estate Team through data management, reporting, and strategic analysis & composition.
• Collaborate with various departments including senior leadership to develop reports and analytical insights.
• Utilize analytical methods to improve real estate capital decision making.
• Develop, maintain, and be the subject matter expert for Real Estate models, reports, and dashboards.
• Support various Real Estate and Property Management systems including testing, user training, and user interface designs.

Real Estate Analyst

Administrative Assistant

• Provide administrative support to the Real Estate Department
• General office duties – filing, processing mail, correspondence, etc.
• Prepare Real Estate packages for Real Estate Committee meetings
• Review real estate deals for accuracy and required documentation
• Assist with running proformas, when needed
• Monitor construction criteria in Lucernex
• Assist with site creation in Lucernex, when needed
• Track all deal specific information for reporting purposes in/out of Lucernex
• Request site evaluations, when needed
• Work with Real Estate Services and Compliance Supervisor with daily Real Estate process and functionality
• Fully cross-train in Real Estate Administration duties
• Assist Vice President of Real Estate and Real Estate Managers as needed