Genesco

Communications

• Develop, support, and execute visual merchandising communication and presentation standards across assigned Journeys Group concepts
• Collaborate with team members and cross-functional partners to maintain visual consistency, enhance in-store brand storytelling, visual experience
• Assist with seasonal strategies that strengthen brand identity and improve overall customer experience
• Support the planning and execution of visual merchandising communication initiatives by coordinating development, production, photography, and document design
• Strategize and collaborate cross-functionally to develop concept-specific visual communication
• Provide store support for locations that reach out via email and portal feedback
• Support the VM team by participating in collaborative decision-making
• Coordinate and collaborate on the development of visual standards, training content, hardware guidelines
• Assist with the organization and execution of in-studio photo shoots
• Work closely with Buying and Merchandising partners to translate seasonal priorities and product placement guidance
• Support the ongoing creation and maintenance of computer aided design (CAD) materials
• Coordinate deployment and maintain content on store platforms for seasonal and promotional visual communication materials
• Collaborate and support the planning and execution of sign kit elements
• Support new or test visual communication projects, strategy instructions, or fixture enhancements

Visual Communications Specialist

Customer Support

• Manage store setup plans for new and remodeled locations with the recently launched Journeys and Journeys Kidz 4.0 store design concept
• Oversee project plans, coordinate with internal teams and external vendors
• Analyze store layouts to develop store-specific display plans (planograms)
• Maintain a master list of store criteria
• Provide ongoing support to stores, addressing visual merchandising needs, and driving improvements to the in-store experience
• Organize and maintain a Grand Opening Store Environment and Marketing spreadsheet
• Create and manage individual store opening project plans
• Develop innovative ways to track criteria, including display capacity
• Support and facilitate barricade graphics & window wraps

Visual Environment Planning – Store Support Specialist

• Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
• Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
• Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
• Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
• Ensuring and maintaining the safety, security, and privacy of all customer information.
• Completing additional tasks as required to support business needs.

Bilingual Customer Service Representative – Spanish/English

Procurement

• Daily functions consist of sourcing, purchasing, updating/maintaining records, inventory analysis and project coordination.
• Create purchase orders and coordinate deliveries for construction projects.
• Identify and execute opportunities for enhancing business processes to increase revenues and productivity.
• Attend on and off-site meetings, events and tours with vendor partners as needed.
• Oversee and maintain healthy vendor relationships.
• Provide support to Store Planning/Procurement leadership and other internal departments as needed.

Visual Communications Specialist

Visual Environment Planning – Store Support Specialist

Bilingual Customer Service Representative – Spanish/English

Procurement Coordinator