Genesco

Customer Support

• Handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service
• Ensure the safety and privacy of customer data by following all company policies and procedures
• Perform other duties as needed to support overall business operations

Phone Support Representative – Temp-to-Hire

Merchandiser

• Work directly with Buyer(s) to allocate product to stores
• Review sell-throughs and position merchandise in the appropriate stores in accurate quantities
• Analyze merchandise sell-through for assigned category
• Adjust replenishment models by store based on sales and inventory data
• Set up initial allocation models for new merchandise
• Transfer merchandise between stores to maximize sell-through
• Review daily, weekly, and monthly sales and inventory reports to identify trends
• Communicate effectively with buyers regarding merchandise trends
• Communicate with retail stores via email and phone regarding merchandise needs
• Monitor product receipt at warehouse

General

• Manage the product buying cycle for brands with lower impact and assist Buyer with managing buying cycle for higher magnitude brands.
• Write purchase orders and develop monthly flows for product buys, including size curve balancing
• Assist in product line building with (Buyers, Director and GMMs)
• Evaluate market trends, sales analytics and consumer tracking to assist in assortment building
• Participate in vendor meetings with Buyers, Director, Buying and GMMs
• Negotiate with vendors on requests for returns and markdowns, including damages
• Evaluate product lines from new vendors, recommend whether to test brand in stores
• Accurately track orders working cross functionally with Logistics, Distribution and Merchandising
• Communicate buy plans with Buyer/Merchandisers

Associate Buyer

Solutions Engineer

• The Solutions Architect is responsible for designing and delivering end-to-end technology solutions aligned to Genesco’s business strategy and enterprise architecture standards within assigned application tower(s)
• This role partners closely with business stakeholders, product teams, infrastructure, security, and development teams to translate business capabilities into scalable, secure, and integrated technical solutions
• Operating within a hybrid delivery model, the Solutions Architect works closely with Genesco’s outsourcing partner to ensure solution clarity, architectural alignment, and quality execution
• This role provides architectural direction, design governance, and implementation oversight to ensure solutions are sustainable, supportable, and aligned to enterprise standards
• As a key technical leader within warehouse and distribution systems, this role supports platforms such as WMS, WCS, LMS, and related integrations across the enterprise ecosystem
• Design and deliver end-to-end technical solutions aligned with enterprise architecture principles, security policies, and operational best practices
• Translate business requirements and capability roadmaps into scalable solution designs, including integrations, data flows, and system interactions
• Lead architecture and design sessions with cross-functional teams and business stakeholders
• Serve as a key architectural point of contact, providing guidance and direction across initiatives
• Develop and maintain architectural documentation, design artifacts, and system models
• Partner with the outsourcing partner’s architects and delivery teams to ensure alignment on solution intent and execution
• Review and approve high-level and detailed technical designs to ensure adherence to enterprise standards
• Ensure consistency with architectural principles, integration patterns, security standards, and performance expectations
• Identify and mitigate technical risks, dependencies, and architectural gaps; drive resolution and escalation as needed
• Collaborate with infrastructure, security, data, and operations teams to ensure seamless integration across the IT ecosystem
• Support lifecycle management activities including upgrades, modernization, and technical debt remediation
• Evaluate and recommend vendor products, SaaS platforms, and integration tools through structured assessments and proofs of concept
• Stay current with emerging technologies and assess applicability to Genesco’s environment
• Serve as escalation point for complex operational and production support issues within warehouse and distribution systems
• Design, integrate, and troubleshoot solutions across supply chain platforms, including WMS, WCS, LMS, OMS, YMS, ERP, and external logistics vendors (e.g., FedEx, UPS)

Solutions Architect – Journeys Distribution Center

Data Engineer

• Provide strategic vision and technical leadership for both the Data Platform and transformation processes.
• Collaborate with systems engineering, product, and business leaders to align platform development with business objectives.
• Drive the adoption of best practices in data engineering, and software development.
• Lead the development and evolution of our next-generation, storage mechanisms for our large data sets (Data Lake, Data Warehouse or Operational Data Store), enabling seamless data ingestion, processing, and analysis.
• Architect and implement scalable data pipelines, optimizing for latency, cost, and throughput.
• Define and enforce data management practices, including data modeling, ETL, and data warehousing principles.
• Liaise with leaders from individual data domains to understand business priorities and drive data asset efforts from inception to release management.
• Lead and manage the Database Administration function, providing guidance to ensure high availability, scalability, and performance.
• Monitor data transformation efforts for accuracy, reliability and performance.

Director, Data Architecture – Engineering

Vice President

• Support the Company’s growth initiatives and retail strategies by leading all facets of the real estate process, including market and location strategy, site selection, financial evaluation, lease negotiations, and legal documentation for new and existing stores.
• Partner with landlords and internal stakeholders to develop and execute negotiation strategies that optimize occupancy costs, enhance store performance, and improve long-term profitability for Genesco, including the successful restructuring and renegotiation of existing leases.
• Execute on a comprehensive real estate strategy to meet opening objectives for Genesco brands.
• Assist in meeting targeted financial objectives for all divisions.
• Promote strong relationships with landlords to enhance overall awareness of company brands and retail concepts, negotiate and secure favorable lease terms and locations to maximize profitability of each store.
• Manage the process with Construction and Legal so that approved stores are opened on time and delivered in the manner presented.
• Oversee preparation of lease documents with legal team.
• Maintain and update leasing reports for management with clerical staff.
• Monitor national retail real estate market activity for trends and new developments.

Regional Vice President, Real Estate

• Design comprehensive, end-to-end technology solutions that align with enterprise architecture principles, security policies, operational best practices, and Genesco’s business strategy.
• Own and drive the architectural vision, strategy, and roadmap for assigned application domains, with a focus on store technology platforms including Point of Sale (POS), Loyalty, and Workforce Management solutions.
• Translate business requirements and capability roadmaps into scalable solution designs, including integration strategies, data flows, system interactions, and deployment approaches.
• Lead architecture and design sessions with business stakeholders, product owners, engineering teams, vendors, and cross-functional IT partners.
• Serve as the primary architectural point of contact for assigned initiatives and provide technical leadership throughout project planning, design, implementation, testing, and deployment.
• Define and maintain application architecture, integration frameworks, deployment standards, operational support models, and technical best practices.
• Establish technology standards, integration patterns, design principles, and reference architectures to ensure consistency, scalability, maintainability, and supportability across the technology landscape.
• Lead architecture and integration strategies across store systems, customer engagement platforms, workforce management solutions, merchandising systems, and enterprise applications.
• Provide clear architectural documentation, design artifacts, and technical guidance to internal teams and Genesco’s outsourcing partner.
• Partner closely with the outsourcing partner’s architects and delivery teams to ensure alignment on solution intent, technical requirements, implementation expectations, and quality outcomes.

Solutions Architect

• Handle inbound customer chats, texts, and emails.
• Assist with order information, tracking, updates, cancellations, and provide detailed information about products and website.
• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.