Genesco

Business Analyst

• Driving clarity by gathering, analyzing, and documenting business requirements that translate seamlessly into functional and technical specifications
• Creating process documentation, functional specs, workflows, diagrams, and other artifacts that guide system design and development
• Ensuring solution quality through partnership with QA teams, confirming acceptance criteria, and coordinating UAT activities
• Supporting alignment by acting as a liaison between the business, QA, partners, and solution architects
• Contributing to readiness and adoption by creating or updating Standard Operating Procedures (SOPs) and delivering training or retraining to end users
• Facilitating effective discovery sessions, interviews, workshops, and requirement-gathering activities across diverse stakeholder groups
• Evaluating feasibility of business requests and assessing impacts, risks, dependencies, and required effort
• Ensuring documentation completeness, accuracy, and traceability throughout the project lifecycle
• Supporting business stakeholders with quality checks, validation activities, and go-live preparation
• Providing clear communication of requirement changes, updates, and impacts to project managers, sponsors, and cross-functional teams
• Sharing system, process, and requirement knowledge with project teams to enable informed decision-making
• Collaborating with project sponsors to help shape initiative vision, scope, and planned outcomes
• Supporting ongoing process improvement by analyzing current workflows and identifying opportunities for optimization

Digital Marketing

• The Digital Marketing Coordinator plays a key role in the paid digital media strategy for Journeys in the US and Canada.
• Help execute paid social initiatives to achieve Journeys Group business objectives across a variety of social media: TikTok, Instagram, Facebook, Snapchat, YouTube, etc.
• Work closely with Digital Marketing Manager to manage tasks and deadlines for paid social media campaigns.
• Organize, maintain, and execute weekly/monthly content calendars.
• Communicate, collaborate and work cross-functionally with the necessary teams/individuals to fulfill paid social content deliverables.
• Coordinate and test digital marketing awareness campaigns across emerging channels.
• Work closely with the organic social team to help boost and amplify organic social content.
• Work with our paid digital agency to assist with full-funnel, paid media efforts.
• Work cross-functionally to support and execute product launches and key brand stories.
• Coordinate with Retail team, Social Media team, and agency to recap all paid digital media efforts.

Digital Marketing Coordinator

Payroll

• The Leave and Workers Compensation Administrator will manage FMLA, Short Term Disability, Long-Term Disability and Workers’ Compensation leaves for corporate, distribution center, and retail employees.
• Responsibilities include interpreting and administering leave programs and policies in accordance with applicable company policies and federal and state regulations (Workers’ Compensations, FMLA, ADA, HIPAA, USERRA, Pregnancy Discrimination Act, etc.).
• Serve as primary point of contact for leave inquiries, educating employees and managers on the leave process and related policies.
• Overseeing the workers' compensation process, from claim reporting and coordination with third-party administrators to tracking case status and facilitating return-to-work.
• Develop, generate and manage leave reports and dashboards to inform management of leave data and trends.
• Responsible for communication of employee leave status with managers.
• Review and facilitate decisions on work accommodations under ADA.
• Work closely with Payroll to accurate processing of leave pay for employees.
• Responsible for reporting and paying work comp premiums for Canadian provinces and monopolistic US states and territories.
• Maintain all employees' files related to workers' compensation and leave.
• Identify and implement process improvements as related to leave administration, workers compensation and to the benefits department as a whole.

Leave and Workers Compensation Administrator

Communications

• Develop, support, and execute visual merchandising communication and presentation standards across assigned Journeys Group concepts
• Collaborate with team members and cross-functional partners to maintain visual consistency, enhance in-store brand storytelling, visual experience
• Assist with seasonal strategies that strengthen brand identity and improve overall customer experience
• Support the planning and execution of visual merchandising communication initiatives by coordinating development, production, photography, and document design
• Strategize and collaborate cross-functionally to develop concept-specific visual communication
• Provide store support for locations that reach out via email and portal feedback
• Support the VM team by participating in collaborative decision-making
• Coordinate and collaborate on the development of visual standards, training content, hardware guidelines
• Assist with the organization and execution of in-studio photo shoots
• Work closely with Buying and Merchandising partners to translate seasonal priorities and product placement guidance
• Support the ongoing creation and maintenance of computer aided design (CAD) materials
• Coordinate deployment and maintain content on store platforms for seasonal and promotional visual communication materials
• Collaborate and support the planning and execution of sign kit elements
• Support new or test visual communication projects, strategy instructions, or fixture enhancements

Visual Communications Specialist

Customer Support

• Manage store setup plans for new and remodeled locations with the recently launched Journeys and Journeys Kidz 4.0 store design concept
• Oversee project plans, coordinate with internal teams and external vendors
• Analyze store layouts to develop store-specific display plans (planograms)
• Maintain a master list of store criteria
• Provide ongoing support to stores, addressing visual merchandising needs, and driving improvements to the in-store experience
• Organize and maintain a Grand Opening Store Environment and Marketing spreadsheet
• Create and manage individual store opening project plans
• Develop innovative ways to track criteria, including display capacity
• Support and facilitate barricade graphics & window wraps

Visual Environment Planning – Store Support Specialist

• Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
• Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
• Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
• Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
• Ensuring and maintaining the safety, security, and privacy of all customer information.
• Completing additional tasks as required to support business needs.

Bilingual Customer Service Representative – Spanish/English

Procurement

• Daily functions consist of sourcing, purchasing, updating/maintaining records, inventory analysis and project coordination.
• Create purchase orders and coordinate deliveries for construction projects.
• Identify and execute opportunities for enhancing business processes to increase revenues and productivity.
• Attend on and off-site meetings, events and tours with vendor partners as needed.
• Oversee and maintain healthy vendor relationships.
• Provide support to Store Planning/Procurement leadership and other internal departments as needed.