Generali Global Assistance

Artificial Intelligence

• The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets.
• Responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness.
• Focus on enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.
• Analyzing market data and interacting with internal and external stakeholders.
• Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
• Develop and implement solutions to digitize services with a focus on Operations.
• Collaborate closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
• Ongoing research of potential use cases for Generative AI technologies and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
• Manage process optimization and automation tools, including modifying workflows within existing or future tools.
• Responsible for delivering digital/automation roadmaps by mapping company needs with available technology, with strong focus on AI.
• Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.

Senior AI Digital Operations Specialist