Generali Global Assistance

Senior AI Digital Operations Specialist

Generali Global Assistance

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Senior

About the role

  • The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets.
  • Responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness.
  • Focus on enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.
  • Analyzing market data and interacting with internal and external stakeholders.
  • Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
  • Develop and implement solutions to digitize services with a focus on Operations.
  • Collaborate closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
  • Ongoing research of potential use cases for Generative AI technologies and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
  • Manage process optimization and automation tools, including modifying workflows within existing or future tools.
  • Responsible for delivering digital/automation roadmaps by mapping company needs with available technology, with strong focus on AI.
  • Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.

Requirements

  • High School Diploma or Equivalent (GED) required.
  • Bachelors degree in business management, Information Technology, or related field.
  • 5+ years of digital transformation, project management or operational excellence.
  • Exceptional quantitative and problem-solving skills.
  • Ability to analyze data, overcome data noise, and make data-driven decisions.
  • Experience working with complex projects with high quality deliverables and rollout of new technology solutions.
  • Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish.
  • A strong communicator that can efficiently convey takeaways and insights to drive improvements.
  • Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies.
  • Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment.
Benefits
  • Generous Employer contribution for health, dental, and vision insurance
  • Paid Maternity and Paternity Leave
  • Scholarship Program for Employee Dependents
  • Company match on 401k
  • Employee Assistance Program (EAP)
  • Company paid short-term and long-term disability insurance
  • Company paid life insurance
  • Voluntary Pet Insurance
  • Voluntary Legal Benefit
  • Discounts on travel insurance
  • Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital transformationproject managementdata analysisprocess optimizationautomation toolsGenerative AI technologiesKPI monitoringefficiency optimizationproblem-solvingbusiness process evaluation
Soft skills
quantitative skillscritical thinkingcommunicationorganizational skillsflexibilityefficiencydata-driven decision makingstakeholder interactionproject ownershiplogical breakdown of projects
Certifications
High School DiplomaBachelor's degree in business managementBachelor's degree in Information Technology