Generali Global Assistance

Customer Service Representative – Emergency Services

Generali Global Assistance

full-time

Posted on:

Location Type: Hybrid

Location: Pembroke Pines • Florida • United States

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About the role

  • Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
  • Make outgoing calls following up on customer requests
  • Provide information on travel protection plans to travel agents or directly to passengers.
  • Documents all interactions with passengers.
  • Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
  • Participate in individual and group training, complete mandatory company training within deadlines.
  • Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
  • Manages personal email inbox to stay informed of company and departmental updates
  • Any additional tasks assigned by management.

Requirements

  • High School Diploma or Equivalent (GED) required.
  • Excellent verbal and written communication skills
  • Insurance benefits administration (Travel/Health insurance).
  • Proficiency in Microsoft office Suite; ability to conduct internet research
  • Prior customer service experience.
  • Good communication skills, both verbal and written; fluent English required
  • Excellent customer service skills.
  • Excellent critical thinking and decision-making skills.
  • Active listening skills to understand customer needs and concerns
  • Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
Benefits
  • Generous Employer contribution for health, dental, and vision insurance
  • Paid Maternity and Paternity Leave
  • Scholarship Program for Employee Dependents
  • Company match on 401k
  • Employee Assistance Program (EAP)
  • Company paid short-term and long-term disability insurance
  • Company paid life insurance
  • Voluntary Pet Insurance
  • Voluntary Legal Benefit
  • Discounts on travel insurance
  • Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance benefits administrationMicrosoft Office Suiteinternet research
Soft skills
verbal communicationwritten communicationcustomer servicecritical thinkingdecision-makingactive listeningpositive attitude
Certifications
High School DiplomaGED