General Motors

Call Center Representative

• Develop and coach a team of 12 – 14 advisors to provide exceptional customer service to all consumers shopping on dealer websites.
• Create a dynamic team culture that is focused on increasing leads and lead quality for dealerships enrolled in the program.
• Daily monitoring of priority KPI performance including lead conversion, chat response time, chat coverage, and overall productivity.
• Assist with dealership sales demos and present program information at request.
• Create, implement, and maintain all internal processes and conversation flows to achieve business results and maintain best-in-class customer experiences for our customers and dealers.
• Perform monthly Quality Reviews (QR) to assigned advisors and deliver feedback to promote personal & professional growth.
• Provide proactive support and direction to Advisors working with customers that request assistance with vehicle/dealer questions.
• Collaborate with other BUs, via regular check-ins, to understand new initiatives and impacts cross-functionally.
• Create coaching materials and lead group coaching sessions of advisors.
• Leverage data and analytics to drive business decisions.
• Perform administrative duties including timekeeping and other support as needed for contract resources.
• Identify potential areas of improvement in business process, workflow or within GM tool and systems.
• Complete any required training or industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Complete ad hoc projects within aggressive timelines as delegated by leadership.

Contact Center Operations Advisor – Business Development Center Team Leader

Product Designer

• Lead and develop a team of designers, driving both project success and individual professional growth.
• Define and evolve GM’s design system governance model to enable scalable, high‑quality design execution across platforms, programs, and partners.
• Set the strategic direction for design standards, documentation, and system architecture, ensuring alignment with business goals, accessibility, safety, and regulatory requirements.
• Lead the end‑to‑end contribution workflow, including intake, prioritization, evaluation, decision‑making, and onboarding of internal teams and external partners.
• Lead cross‑functional alignment across Design, Engineering, Product, Brand, and external partners to drive adoption, consistency, and long‑term system health.
• Guide exception management and escalation paths to protect system coherence while enabling innovation and program‑level needs.
• Foster a collaborative, inclusive, and innovative team culture aligned with organizational goals.

Design Manager, Vehicle OS – Governance & Enablement

Engineer

• Support new program execution, including SOR preparation, forecasting, controls and robotics design, equipment build/run-off, and buyoff.
• Assist with the design, construction, integration, and installation of control systems to support successful launches and long-term performance.
• Stay current with emerging technologies in PLCs, HMIs, industrial networks, robotics, and vision systems to help drive innovation and plant readiness.
• Manage assigned program deliverables to meet timing milestones and provide clear status updates to project and engineering leaders.
• Provide technical support for existing programs, including troubleshooting, root-cause analysis, and optimization of controls systems.
• Collaborate with senior and lead controls engineers on technical direction and best practices to ensure high-quality project execution.
• Design, review, and troubleshoot electrical control systems for manufacturing equipment in accordance with GM standards.
• Contribute to the development, testing, and implementation of advanced process technologies that improve efficiency, quality, and safety.
• Coordinate with cross-functional partners in engineering, operations, and maintenance to ensure alignment on controls deliverables and issue resolution.

Automation Controls Engineer

• Lead new program execution, including SOR preparation, forecasting, controls and robotics design, equipment build/run-off, and buyoff
• Oversee the design, construction, integration, and plant installation of controls systems to support successful launches and long-term performance
• Stay current with emerging technologies in PLCs, HMIs, industrial networks, robotics, and vision systems
• Manage program deliverables to meet timing milestones and provide clear project report-outs to senior leadership
• Provide technical support for existing programs, including troubleshooting, root-cause analysis, and optimization of controls systems
• Offer technical direction and mentorship to less-experienced controls engineers
• Design, review, and troubleshoot electrical control systems for manufacturing equipment
• Contribute to the development and testing of advanced process technologies that improve efficiency, quality, and safety
• Lead project management activities for controls deliverables, ensuring alignment across engineering, operations, and cross-functional partners.

Senior Controls Engineer

AI Engineer

• Design, develop, and maintain data-driven and AI-enabled applications and services that support Product Development engineering teams.
• Write high-quality, performant SQL (queries, functions, stored procedures) for complex data transformations and modeling across enterprise data platforms (e.g., SQL Server, Oracle, PostgreSQL).
• Build and optimize data pipelines and workflows in Databricks (DBX) and related tools to support batch and near real-time data processing.
• Develop backend services and APIs in Java and/or Python that integrate data, business rules, and user workflows into robust, reusable components.
• Develop enterprise-grade applications using Kubernetes/Docker, Quarkus, Java, Angular, PostgreSQL, and other GM-approved tools.
• Partner with data science and AI teams to productionize AI/ML and LLM based solutions, including feature pipelines, inference integrations, monitoring, and continuous improvement.
• Proactively identify and remediate issues related to code quality, patterns, performance, security, and data correctness, using code quality analysis tools and remediation techniques.
• Lead or contribute to solution design, including architecture, patterns, and technology choices aligned with GM standards and Statement of Technical Direction.
• Apply and champion software engineering best practices, including code reviews, automated testing, branching strategies, CI/CD pipelines (e.g., GitHub Actions), observability, and secure coding practices.
• Collaborate with cross-functional teams (product owners, data engineers, architects, business stakeholders) to refine requirements, define acceptance criteria, and deliver incremental value in an Agile/SCRUM environment.
• Troubleshoot and resolve production issues across the full stack (data, application, infrastructure), driving root cause analysis, stable fixes, and clear documentation.
• Navigate complex corporate processes to remove project roadblocks and keep delivery on track.
• Provide guidance and mentoring to fellow software engineers and team members, helping grow skills in SQL, Databricks, cloud, and AI-related technologies.
• Document software and data solutions and ensure technical documentation meets GM standards and can be leveraged across VEQ and PD Business Systems.

Senior Software Engineer – AI Engineering, Productivity

Full-stack Engineer

• Integrate Plant models and Virtual-ECU models into a dynamic simulation
• Develop, integrate and maintain serial data connectivity links (bridges) between the co-simulation platform, virtual controllers, models and tools.
• Obtain, develop & parameterize sub-system models, such as sensors and actuators, and ECU behavioral models
• Provide support for released simulations and assist with user testing and troubleshooting.
• Support deployment of simulations on Azure cloud.
• Create and maintain detailed documents for each release.

Software Engineer – Virtualization, SIL Integration

• Translate business needs into robust, integrated SAP configurations and functional designs.
• Optimize business operations in areas such as Order Management, Pricing, Billing, Supply Chain, Logistics, Direct Material Sourcing & Procurement, Purchasing, Production Planning & Execution, Warehousing, and Master Data.
• Support GM’s journey to S/4HANA and SaaS-first solutions, helping rationalize and modernize the SAP and surrounding application landscape.
• Lead SAP configuration and solution design for core business processes such as Order to Cash, Procure to Pay, Production Planning & Execution, and related workflows.
• Oversee financial postings, cost allocations, and supplier collaboration as they relate to your SAP functional domains.
• Support sourcing, procurement, supplier management, production planning, logistics, inventory control, warehouse management, and goods movement processes.
• Collaborate with business stakeholders, analysts, and technical teams to gather requirements and deliver SAP solutions that are scalable, secure, and aligned with GM standards.
• Participate in testing, validation, and deployment of SAP enhancements and new functionalities; ensure strong end-to-end process validation.
• Support integration of SAP with external systems, partnering with integration and infrastructure teams.
• Help evaluate and rationalize the existing manufacturing, supply chain, and order management application landscape, determining which solutions are integrated with, absorbed into, or retired in favor of SAP S/4HANA and related SAP SaaS solutions.
• Participate in SAP upgrades, migrations, and digital transformation initiatives, including S/4HANA and cloud/SaaS adoption.
• Apply standard SAP functionality to meet business needs, minimizing custom development while still addressing critical gaps via RICEFW objects.
• Contribute to application management and production support, including issue triage, root-cause analysis, and continuous improvement in your functional areas.
• Create and maintain process documentation, configuration guides, and training materials to support adoption and reuse.
• Mentor junior team members and promote best practices in SAP solution delivery, testing, and operations.
• Adhere to organizational IT standards, security protocols, and industry best practices, including relevant regulatory and internal control requirements.

Senior Systems Configurator, SAP

• Lead deployment of material handling automation technologies (AMRs, AFTs, ASRS, kitting/sequencing systems) from early concept through launch.
• Identify and evaluate automation opportunities in partnership with Automation Solutions and plant teams to reduce waste, indirect labor, and variability in material flow.
• Conduct labor studies using GMOS and analyze indirect material movement with Assembly Plant Industrial Engineers to quantify benefits and define automation scope.
• Determine unit counts and routing strategies for automation assets and commodities based on operational requirements, volume, and constraints.
• Develop and review layouts using simulation and layout tools to optimize material flow paths, buffer strategies, and equipment utilization.
• Collaborate with Simulation and Vertical Teams to validate concepts, run what‑if scenarios, and de‑risk execution prior to launch.
• Optimize end‑to‑end material flow through automation and contribute to future‑state process designs, roadmaps, and standards.
• Develop timing- and cost-conscious automation plans, including feasibility, phasing, and alignment with plant launch / shutdown windows.
• Partner with Material Execution Leads, Manufacturing Innovation, and Engineering Center Leads to drive continuous improvement and standardization.
• Engage with strategic suppliers and integrators to define requirements, review designs, and ensure on‑time, on‑budget execution.
• Support deployment issue resolution related to containerization, logistics, and GPSC interfaces to ensure robust material availability and flow.
• Support feasibility studies, cost-benefit analyses, and ROI modeling to prioritize automation investments and support business cases.
• Coordinate with internal stakeholders (Product Engineering, Manufacturing Operations, IT) to ensure seamless system and data integration.
• Support development and management of launch documentation including PMP plans, PCP assignments, JES/TIS revisions, and ULOC/DLOC and CMA coordination.

Material Handling Automation Engineer

• Deliver high-quality software for embedded controls systems in the electrification space, specifically for high voltage contactors and energy management.
• Ensure compliance with safety requirements, government regulations, and GM-internal policies (e.g., MISRA guidelines).
• Adhere to good software design principles, utilizing design patterns and understanding supervisory controls architecture and hardware abstractions for effective software solutions.
• Design, develop, and implement Physics and Controls requirements to continuously improve software for mechatronic controls, diagnostics strategies, and controller communication.
• Maintain an understanding of Ethernet standards and its application and automotive communication protocols like CAN, LIN, ARXML.
• Test & demonstrate software functionality & readiness, ensuring hardware agnostic solutions across all GM owned software.
• Document requirements for design solutions and link them to test cases that can demonstrate software functionality ensuring traceability.
• Utilize automated test tools in build environments, test benches, and vehicles to verify functionality at the Controller, System, and Vehicle level.
• Lead and provide guidance to your Agile Scrum team members, fostering a collaborative and inclusive environment.
• Coordinate with various departments outside your organization such as Systems & Safety, Validation, Electrical Architecture, Software Defined Vehicle (SDV), Calibration, and Vehicle Performance.
• Embrace BDD/TDD software development methodologies to ensure Software Built In Quality, promoting early bug detection, and facilitating collaboration between developers, testers, and non-technical stakeholders.
• Familiarize and work efficiently with Software Defined Vehicle (SDV) and Service Oriented Architecture (SOA) principles, leveraging them to create optimized and modular software solutions.
• Utilize CI/CD pipelines for efficient development, testing, and deployment of software solutions, with a solid understanding of DevOps principles.
• Develop AI-driven diagnostics and predictive analytics to enhance fault detection, prognostics, and anomaly detection within embedded control systems.

Senior Software Engineer – Electrification

• Assist GM IndyCar race teams in utilizing GM Motorsports toolchain and support race teams with vehicle performance insights: Utilize vehicle simulation tools, both offline and DiL simulator, to characterize event specific sensitivities and derive favorable vehicle configuration directions and setup recommendations.
• Convey findings in regular written reports distributed to GM IndyCar Teams.
• Develop race team understanding of simulation toolchain functionality and best modeling and analysis practices.
• Support race teams and other GM Motorsports engineers in setup and use of Driver in Loop (DiL) simulators.
• Correlate vehicle models, comparing logged track data with model output and develop relationships between performance and handling metrics and driver-perceived vehicle behavior.
• Fit collected data and develop inputs for simulation modeling.
• Mine prior event data for performance trends and characterize competitor performance by analyzing series-provided telemetry, timing and scoring data, and derived metrics from GM Motorsports race strategy tools.
• Actively review quality of correlation, accuracy of previous recommendations, and process bottlenecks/weaknesses to identify areas of future enhancement.
• Conceptualize and develop methods improvements and new tools to address identified issues and add value to customer race teams.
• Provide engineering support for rig and track tests, developing test plans, performing data analysis, and teaching team personnel to use tools and interpret simulation output.
• Travel to occasional IndyCar events to support at-track engineering efforts.
• Build GM Motorsports program, by furthering global performance initiatives and transferring knowledge of team learnings and improved analysis methods across the GM motorsports group.
• Collaborate with Performance group members supporting other series to transfer learnings and adopt most useful analysis and reporting methods developed across the group.
• Provide recommendations consolidating the newest findings across the GM Motorsports groups to supported IndyCar teams.

Motorsports Performance Engineer – IndyCar

Analyst

• Analyze multiple internal and external risk signals to identify, prioritize, and communicate business‑critical supply chain risks and opportunities.
• Consolidate enterprise risk information into clear, decision‑ready insights that support leadership planning, trade‑off discussions, and strategic direction setting.
• Develop structured business analyses, scenario assessments, and executive‑level narratives that connect risk exposure to operational, financial, and strategic impact.
• Support the design, development, and implementation of enterprise risk and resiliency tools that enable consistent analysis and reporting across GPSC.
• Establish and manage a repeatable, systemized approach for tracking risk indicators, signposts, and mitigation effectiveness across Purchasing and Creativity Teams.
• Document risks, assumptions, mitigation plans, and changes to ensure traceability, governance, and transparency.
• Coordinate with Creativity Teams, SMTs, and enterprise risk partners to translate identified risks into aligned mitigation strategies and business recommendations.
• Partner with GPSC Enterprise Risk & Resiliency Management to ensure material risks are escalated appropriately and monitored at the enterprise level.
• Support third‑party resiliency engagements by synthesizing external insights and integrating them into internal strategic analyses.
• Design and facilitate scenario planning and tabletop exercises to test organizational readiness and inform leadership response strategies.
• Develop playbooks and strategic response frameworks for high‑impact risk scenarios (e.g., geopolitical disruptions, pandemics, regulatory changes).
• Plan, organize, and deliver clear, concise, and visually compelling reports and presentations for leadership, teams, and stakeholders.
• Translate complex analytical findings into practical guidance that enables both strategic decision‑making and tactical execution.
• Develop processes, documentation, and training materials to strengthen analytical maturity and cross‑functional integration across the supply chain.

Strategic Business Resiliency Analyst – Critical Minerals Materials

• Support day-to-day administration of U.S. retirement plans (DC with some exposure to DB).
• Perform data validation, reconciliations, and audits to ensure accuracy of participant records.
• Help prepare and maintain process documentation, desk procedures, and controls.
• Analyze plan participation, contribution rates, withdrawals, retirement timing, and utilization to identify trends and risks.
• Prepare regular dashboards and ad hoc analyses to inform program strategy.
• Support financial and actuarial work by gathering data for funding and forecasting for DC plans.
• Contribute to plan design evaluations, benchmarking GM’s retirement benefits against peers.
• Assist with preparation of materials for governance committees and leadership reviews.
• Monitor emerging legislative and regulatory developments and assist with impact assessments.

Senior Analyst, U.S. Retirement Benefits

Business Operations

• Own and optimize dashboards, reports, and related business systems to provide clear, reliable visibility into performance across GM Defense programs.
• Serve as product owner for AAM & eDepot, driving requirements, enhancements, and user adoption to support efficient, compliant execution.
• Lead FedZone business testing, process development, and user training so teams can operate effectively and confidently within the environment.
• Support Box administration and structure to ensure teams have secure, organized access to the content and tools they need to meet customer commitments while embodying GM Behaviors.

Business Operations Analyst – GM Defense

• Own the end-to-end architecture for GM’s manufacturing Digital Twin & Simulation stack (plant models, AMR/cobot and equipment simulation, material flow, and integrations with PLM, CAD, MES, and data platforms).
• Define and maintain enterprise reference architectures, APIs, and data contracts used across plants and business units.
• Architect scalable data schemas and pipelines for ingesting and managing plant and floor data for both simulation and operational twins.
• Design modular, distributed simulation architectures that balance fidelity and cost across cloud and on-prem environments (e.g., Kubernetes, GPU clusters, data lakes).
• Lead cross-functional, multi-team initiatives; align teams and vendors to shared architectures and standards.
• Act as a principal technical voice for Digital Twin & Simulation, mentoring senior/staff/principal engineers and influencing technical direction across GM.

Principal Software Engineer – Simulation, Digital Twin Architect

Systems Engineer

• Supports end-to-end integration and validation of assigned features and systems across vehicle domains
• Partners with senior SIVEs to build deep system expertise
• Owns validation readiness for functionality, performance, safety, and regulatory compliance through launch
• Serves as a single point of accountability for validation readiness while working under general guidance
• Understand stakeholder needs and expected feature behavior
• Translate feature and system intent into validation and integration strategies
• Track applicability of system variants across vehicle programs
• Verify feature functionality on benches and vehicles across system variants
• Plan, schedule, and execute system and feature-level tests including environmental, functional, performance, and safety testing
• Conduct structured exploratory evaluations beyond written requirements
• Assist with automation and regression testing
• Create and maintain test cases
• Proactively identify, document, and drive closure of validation and integration issues
• Perform preliminary root-cause analysis
• Conduct integration workshops with suppliers and release teams
• Provide closed-loop feedback to systems, design, and calibration teams
• Maintain ADV plans, test status, and traceability to requirements
• Approve and upload evidence for self-certification and type approval
• Author validation plans, test reports, Product Validation Letters, and compliance summaries
• Communicate readiness, risks, and decisions clearly to stakeholders
• Execute defined test procedures and document results in GM systems
• Maintain test status, defect tracking, and traceability for assigned scope
• Participate in vehicle and bench evaluations and development trips with coaching
• Contribute to root-cause investigations and recommend data-driven next steps