General Motors

Senior Design Researcher

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Mountain View • California • Missouri • United States

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Salary

💰 $124,200 - $165,300 per year

Job Level

Senior

About the role

  • Curate and organize design guidelines, interaction principles, and requirements in a centralized web app leveraged by internal GM stakeholders with the goal of reducing ambiguity, accelerating delivery, and increasing consistency across teams.
  • Ensure product guidelines remain dynamic, scalable, and aligned with evolving business and customer needs.
  • Design and field mixed methods research studies including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing to inform and inspire product and design decisions.
  • Enhance your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
  • Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
  • Work quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the web and app experiences.
  • Work on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time.
  • Stay up-to-date with the latest industry news and developments.
  • Contribute to the continued evolution of the team’s workflows and processes to further improve quality and performance.
  • Have exceptional communication & presentation skills, both written and verbal.

Requirements

  • 5 or more years executing user research to inform interactive product design required
  • Strong portfolio with work samples showcasing expertise in user research required
  • Excellent written, visual, and verbal communication skills
  • Knowledge of design thinking methods
  • Familiarity with common design user experience research tools (e.g., dScout, Optimal Workshop, Qualtrics, User Testing, and Figma)
  • Familiarity with data science practices and working closely with data scientists/analysts in the design space (A/B testing, data analysis, etc.)
  • Proficient in multiple user research methodologies is required (contextual inquiry, empathy interviews, ethnography/observational research, heuristic evaluation and expert reviews, usability testing; surveys, card sorting/tree testing - information architecture, focus groups, competitive evaluation, SUS testing)
  • Proficient in all aspects of study planning/fielding/analysis/synthesis/socialization of key findings (i.e., team consultation, recruiting, methodology and metrics development, analysis, reporting results, socialization of key findings, etc.) required
  • Ability to work collaboratively required
  • Automotive experience strongly preferred.
Benefits
  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchdesign thinking methodsA/B testingdata analysiscontextual inquiryempathy interviewsethnographyheuristic evaluationusability testinginformation architecture
Soft Skills
communication skillspresentation skillscollaborationadaptabilitytime managementproblem-solvingflexibilityquality assuranceorganizational skillsteam consultation