Define and maintain core KSIs/KPIs and product/portfolio health views.
Build and manage dashboards and reports (e.g., Roadmap Central, performance scorecards) in partnership with Analytics, Finance, PMO, and Customer Experience (CX).
Integrate customer, quality, and market signals (e.g., Voice of Customer, JD Power, usage, NPS, competitive insights) into planning and decision forums.
Translate strategy into clear, repeatable ways of working aligned to the Product Operating Model and Global Vehicle [Software] Development Process (GVDP/GSDP).
Design and run operating rhythms (portfolio/roadmap reviews, planning, budgeting and resourcing cadences, product health reviews).
Define and maintain artifact standards (PRDs, PRFAQs, outcome-oriented roadmaps, success metrics) and drive adoption.
Act as a key partner for the product tooling stack (Jira, Jira Align, Jira Product Discovery, Confluence, SharePoint, roadmap and forecasting tools).
Establish taxonomy and tagging standards so roadmaps, resourcing, and KPIs are consistently connected.
Identify and deliver workflow and tooling improvements that reduce administrative burden.
Develop and deliver training, onboarding, and guidance on operating models, artifacts, tools, and data.
Lead change management for process and tooling updates (communications, office hours, feedback loops, adoption tracking).

Requirements

5+ years combined experience across: Product / Research / Sales / Business Operations, Product Management, Program/Portfolio Management, UX Research, Customer Insights, Inbound Product Marketing, Finance and/or Management Consulting (or equivalent internal strategy/ops) focused on operating model, process, analytics, or transformation.
Experience with business data & insights: Defining and tracking KSIs/KPIs and operational metrics Using BI tools (e.g., Power BI, Tableau) and insights to drive prioritization and continuous improvement
Experience with customer & market insights: Partnering with CX/Research/Quality to bring customer, quality, and competitive signals into product decisions Turning qualitative and quantitative data into clear implications for strategy and roadmaps
Proven ability to shape and run product processes & practices in a large, matrix environment.
Effective communication and facilitation skills; comfortable working across Product, PMO, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Quality, and Finance.

Benefits

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KSIKPIproduct managementprogram managementportfolio managementbusiness analyticscustomer insightsoperational metricsdata analysischange management

Soft Skills

effective communicationfacilitation skillscollaborationleadershipstrategic thinkingproblem-solvingtraining and onboardingadaptabilitystakeholder engagementprocess improvement