General Motors

Senior Product Manager – Service Customer Experience Platforms

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Warren • Missouri • Texas • United States

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Job Level

Senior

About the role

  • Own the vision and roadmap for a set of scalable capabilities that power how customers discover, understand, schedule, and manage vehicle service across mobile, web, and in-vehicle channels.
  • Lead product strategy, discovery, prioritization, and delivery in close partnership with engineering, design, data, and business teams.
  • Shift the service ecosystem beyond operational throughput toward experience-driven outcomes.
  • Deliver platform capabilities that provide transparent, real-time views of service needs, pricing, status, and history.
  • Empower informed decisions and strengthen customer trust and loyalty.
  • Contribute to the definition of the product vision, strategy, and roadmap based on customer needs and market trends.
  • Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure product goals and priorities alignment.
  • Conduct market research and competitive analysis to identify market opportunities and potential threats.
  • Develop and manage product requirements, including user stories, use cases, and functional specifications.
  • Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
  • Work closely with UX/UI designers to develop intuitive and compelling user interfaces.
  • Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
  • Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners.
  • Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful product launches.
  • Conduct post-launch analysis to evaluate product performance and identify areas for improvement.
  • Continuously iterate and improve the product based on user feedback, market trends, and business goals.

Requirements

  • 7+ years of digital/software product management experience with technical focus.
  • 3+ years of experience managing products focused on core user experiences and strategy of digital products across a variety of platforms (vehicle, mobile, and web).
  • Proven ability to balance tradeoffs between consumer needs, business objectives, and technical constraints.
  • Experience developing solutions to complex problems with many constraints, using sound judgment and data-informed decision-making.
  • Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative.
  • Ability to identify key data and metrics required to make decisions and understand their implications.
  • Strong communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders.
Benefits
  • GM offers a variety of health and wellbeing benefit programs.
  • Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts.
  • Retirement savings plan, sickness and accident benefits, life insurance.
  • Paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdigital product strategyuser experience designmarket researchcompetitive analysisproduct requirementsuser storiesfunctional specificationsOKRsKPIs
Soft Skills
communicationstorytellingcollaborationdecision-makingproblem-solvingleadershipcustomer trustcustomer loyaltystrategic thinkingadaptability