Partner with process owners and SMEs to gather pain points, enhancement ideas, and new use cases across the employee lifecycle
Turn loosely defined issues (e.g., case escalations, onboarding friction, automation gaps) into clear, structured problem statements with scope, impact, personas, etc.
Lead technical feasibility discussions and create backlog for people‑experience technology and core HCM, ensuring work is well shaped before it reaches execution pods
Design technology deliverables needed to support end‑to‑end employee journeys across Workday, ServiceNow HRSD, AskGM (AI Assistant) and other tools with focus on measurable outcomes such as automation and efficiency
Present solution options to align stakeholders and communicate complex technology topics in plain language
Align platform capabilities map to business needs and provide recommendations when process changes are a better fit than custom builds, including escalating major decisions to leadership appropriately
Contribute to creating configuration standards for Workday, ServiceNow HRSD and other technology solutions
Review significant designs and configurations to confirm they meet experience expectations, architectural and integration standards, and operational readiness
Build strong, trust‑based relationships with People Services and HR Operations leaders, IT, vendor partners and other COE SMEs as needed
Collaborate with IT to ensure alignment on solutions and enterprise architecture standards

Requirements

7+ years of experience in HR Technology implementation or delivery
at least 3+ years focused on ServiceNow HR Service Delivery (HRSD), Workday, or similar large HR platforms
Demonstrated experience designing and delivering end‑to‑end HR processes that span multiple systems and teams
Experience integrating automation tools and other technologies with Enterprise SaaS solutions

Benefits

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR Technology implementationServiceNow HR Service DeliveryWorkdayend-to-end HR processesautomation tools integrationEnterprise SaaS solutionstechnical feasibility discussionsconfiguration standardsdesigning technology deliverablesproblem statement creation

Soft Skills

stakeholder alignmentcommunicationrelationship buildingcollaborationproblem-solvingorganizational skillstrust-buildingleadershippresentation skillsadaptability