Site Support Analyst
General Motors
full-time
Posted on:
Location Type: Office
Location: Saginaw • Missouri • United States
Visit company websiteExplore more
Tech Stack
About the role
- Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
- Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
- Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions.
- Support the incident management process to coordinate issue resolution.
- Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution ).
- Work with our Business Partners to ensure their IT needs are met.
- Interact with all levels of the workforce from hourly union production workers up to plant executive leadership.
Requirements
- Associate’s degree in Computer Science, Computer Engineering, Cyber Security or related field, or equivalent work experience.
- Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
- Ability to support Windows PCs and peripherals.
- Knowledge of client hardware use, repair, and replacement.
- Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
- Demonstrate initiative beyond the assigned work to improve output and/or assist others.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC supportprinter supportscanner supportmobile device supportVOIP phone supportasset managementchange managementsoftware patchingtroubleshootingnetwork connection repair
Soft skills
analytical skillscommunication skillsinterpersonal skillsinitiativerelationship building
Certifications
Associate’s degree in Computer ScienceAssociate’s degree in Computer EngineeringAssociate’s degree in Cyber Security