General Motors

Site Support Analyst

General Motors

full-time

Posted on:

Location Type: Office

Location: Detroit • Missouri • United States

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Tech Stack

VoIP

About the role

  • Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
  • Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
  • The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary.
  • Position requires working at heights, elevated platforms, and climbing ladders.
  • Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions.
  • Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
  • Support the incident management process to coordinate issue resolution.
  • Support the label printing process at locations where IT has responsibility.
  • Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution).
  • Work with our Business Partners to ensure their IT needs are met.
  • Interact with all levels of the workforce from hourly union production workers up to plant executive leadership.

Requirements

  • 3+ years of experience supporting end-user devices/networks in Information Technology
  • Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
  • Familiarity with remote PC management tools ( VNC, VPN, RDP, Bomgar ).
  • Ability to support Windows PCs and peripherals.
  • Knowledge of client hardware use, repair, and replacement.
  • Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
  • Demonstrate initiative beyond the assigned work to improve output and/or assist others.
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
end-user device supportnetwork troubleshootingsoftware patchingasset managementchange managementlabel printingincident managementWindows supporthardware repairnetwork connections
Soft skills
analytical skillscommunication skillsinterpersonal skillsinitiativerelationship building