General Motors

Plant IT Manager – Site Support Analyst

General Motors

full-time

Posted on:

Location Type: Office

Location: Marion • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

SeniorLead

Tech Stack

SwitchingTCP/IP

About the role

  • Lead a multi-site IT support team providing end-to-end coverage across applications, servers, storage, networks, end-user devices, and manufacturing systems
  • Deliver 24/7 onsite IT operations for Factory Zero, Romulus, and Brownstown, ensuring maximum uptime for plant production
  • Serve as the single point of contact (SPOC) for plant leadership and centralized IT teams (Applications, Infrastructure, Networks, End-User Computing, Deployment)
  • Oversee incident triage, root-cause analysis, and resolution to minimize operational disruption
  • Plan and execute IT changes, upgrades, and deployments aligned to plant schedules and production priorities
  • Manage service request lifecycles and SLAs, ensuring consistent delivery and performance
  • Lead data center and hosting operations, including virtual and physical environments
  • Own device lifecycle management for desktops, laptops, scanners, radios, tablets, printers, and mobile devices
  • Support manufacturing launches and major production events, ensuring IT readiness
  • Coordinate IT project delivery across cross-functional teams
  • Oversee client patching, security compliance, and vulnerability remediation
  • Provide IT support for Just-In-Time (JIT) supplier operations

Requirements

  • Bachelor’s degree (or higher) in IT, Engineering, or a related field
  • 10+ years of progressive IT experience, including leadership or supervisory responsibility
  • Experience supporting manufacturing or industrial environments
  • Strong background in LAN, WAN, and WLAN design and support
  • CCNA or equivalent networking certification
  • Advanced troubleshooting skills for PCs, laptops, printers, scanners, tablets, and network connectivity
  • Strong Windows client and peripheral support experience
  • Hands-on experience with Cisco routers, switches, and wireless access points
  • Solid knowledge of Layer 1–4 networking, switching, and routing
  • Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP
  • Experience supporting data, voice, and video services
  • Strong understanding of IT security controls, tools, and best practices
  • Experience using networking and diagnostic tools to resolve complex issues
  • Strong analytical, communication, and problem-solving abilities
  • Ability to lead, mentor, and develop technical teams
  • Skilled at building strong partnerships with plant leadership, operations, and centralized IT teams
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportincident triageroot-cause analysisdevice lifecycle managementLAN designWAN designWLAN supporttroubleshootingnetworkingIT security controls
Soft skills
leadershipcommunicationproblem-solvinganalyticalmentoringpartnership buildingorganizationalcollaborationproject managementservice delivery
Certifications
CCNA