Product Manager

• The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused on the measurement and optimization of this functional area.
• Work cross-functionally with our partners in CCA, CX, IT and other functions to accelerate the adoption of data-informed decision-making.
• Enable an objective view to understand opportunities and business solutions that drive customer lifetime value, optimize consumer experiences, and increase dealer profitability.
• Responsible for leading a team of hands-on practitioners to draw insights, create scalable data products, and build statistical models.
• Ensure an elevated level of delivery quality at all levels of their organization through the creation of internal structures and extensible frameworks to manage accountability and develop staff.
• Communicate insights to upper management and other stakeholders and provide recommendations for program improvements.

Group Product Manager, Applied Analytics

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