General Dynamics Information Technology

ServiceNow

• Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

ServiceNow Developer – Active Secret Clearance

Program Manager

• Serve as the senior program lead responsible for planning, execution, and delivery of a multi-year modernization contract
• Drive strategy and execution aligned with the government customer’s goals, ensuring compliance with federal acquisition regulations (FAR), agency-specific standards, and contract terms
• Lead integrated project teams across development, security, operations, and stakeholder management
• Own P&L responsibility for the program, managing a portfolio valued at $50M+ annually
• Oversee budget planning, cost controls, forecasting, and profitability
• Ensure timely and accurate reporting of performance metrics (CPARS, EVMS, SLAs) and contract deliverables
• Coordinate with contracts, subcontracts, pricing, and finance teams to manage task orders, modifications, and CLIN structures
• Provide leadership for software development efforts using Agile, DevSecOps, and cloud-native technologies in a federal environment
• Guide teams in transforming legacy applications to modular, scalable architectures (e.g., microservices, containers, APIs)
• Oversee implementation of CI/CD pipelines, automated testing, cloud migration, and cybersecurity compliance (e.g., FedRAMP, NIST 800-53, Zero Trust)
• Lead a geographically dispersed team of program managers, engineers, analysts, and support staff
• Foster a collaborative, delivery-focused culture aligned with federal mission objectives
• Mentor staff and support career development aligned with evolving program needs
• Build trusted relationships with senior federal stakeholders, including CORs, COs, and technical leads
• Act as the program’s senior interface, leading briefings, program reviews, and milestone assessments
• Manage communication across internal leadership, government clients, and teaming partners

Deputy Program Director

SDET

• Work in an agile environment with rapidly changing requirements.
• Understand application requirements and functionalities in order to support the agile team as a tester.
• Develop, document and maintain functional test cases and other test artifacts like test data, data validation, and automated scripts.
• Create clear and detail-oriented test plans and scripts.
• Execute and evaluate manual or automated test cases and report test results.
• Maintain the integrity of automated tests (Subject 7).
• Adapt test automation to suit project needs.
• Perform functional, regression, integration and smoke testing.
• Perform 508 testing.
• Isolate, replicate, and report defects and verify defect fixes.
• Be a liaison with development and engineering support teams to assist with troubleshooting.
• Collaborate with team members (Development, Testing Engineers, Analysts, Scrum Master), Product Owner and Business partners to ensure that proper software testing methodologies are used, product requirements/issues are documented and diagnosed, and testing is completed according to established deadlines and processes.
• Collaborate with the team on agile activities including estimation, iterative planning and retrospectives.

Senior Test Engineer

• Integrate with a cross-functional, remote team to execute risk-based test coverage and meet sprint goals delivering high quality software
• Use your expertise in QA test execution and test automation to validate front-end web application functionality, back-end data, and reporting/ETL data
• Be an instrumental player of a SAFe scrum team throughout the life cycle of the software implementation processes
• Validate the development of system solutions to satisfy customer’s business needs
• Analyze, document and communicate system and business processes as it relates to testing
• Provide technical support to existing and prospective customers for UAT testing
• Provide inputs for and execute against test plans
• Assist with design, creation, automation, and execution of test cases and scenarios
• Perform functional, non-functional, regression, system, and performance testing
• Record actual results and compare to expected results
• Document and perform root cause analysis of relevant defects and issues
• Work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
• Produce the evaluated test/defects reports and take part in software walkthroughs
• Become knowledgeable in the UCM application and functionality to support requirement analysis, provide accurate estimates, and develop test coverage to reduce risk and delays on the program deliverables

Automation/Data Test Engineer

Learning and Development

• Designing, developing, and delivering high-quality training solutions with an emphasis on cybersecurity competencies
• Conducting thorough cross-analysis of source documents
• Developing measurable learning outcomes that align with organizational goals
• Partnering with subject matter experts (SMEs) and program managers
• Designing structured lesson plans, course outlines, and e-learning modules
• Delivering sessions, workshops, and hands-on exercises focused on cybersecurity topics

Instructional Designer

Systems Engineer

• Develop, build, deploy, manage, and administer cloud software and infrastructure designed to deliver complex software products in a production environment
• Assess, develop, or enhance system capabilities to meet new or evolving requirements
• Manage day to day operations of systems by monitoring system performance, configuration, maintenance, and repair
• Assist application teams with creation, configuration, integration, and management of Linux systems and platforms
• Perform initial troubleshooting of issues and work with other teams, as necessary, to efficiently resolve issues
• Document and provide regular updates on project status through established team communication tools
• Provide system accreditation support to include security configurations, system scanning, and audits
• Work across internal and external government organizations to develop, implement, debug, monitor, and support complex data processing capabilities

Systems Engineer/Developer – TS/SCI with Polygraph Required

DevOps Engineer

• Architect, build, manage, maintain, and monitor a robust cloud environment featuring Kubernetes clusters for hosting software development and data processing workloads
• Deliver containerized applications and services
• Enhance CI/CD pipelines
• Orchestrate and monitor workloads
• Troubleshoot across Dev, Test, and Prod environments
• Collaborate cross-functionally with systems engineers, software engineers, data scientists, analyst, project managers and other engineering groups
• Write and update technical documentation
• Provide recommendations for continuous improvement

Cloud DevOps Engineer – TS/SCI with Polygraph

Security Engineer

• Support work on assessment and authorization (A&A) of critical systems
• Evaluate the state of systems and applications for vulnerabilities
• Verify protection against adversary intent
• Evaluate cyber security processes to protect and defend against adversaries
• Support control implementation assessment and reporting and monitoring processes using cyber security and assessment management systems

Information Systems Security Engineer – ISSE, TS/SCI with Polygraph Required

Customer Support

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).

Information Technology Support Specialist – TS/SCI w/Poly

Business Analyst

• Be a trusted advisor to the BMO lead; own the procurement area and develop deep knowledge of other areas as needed for backup and cross-training.
• Partner with and/or assist development teams to build apps, automation, and workflows to power operational efficiency.
• Generate procurements for the ACICS organization, document how procurements affect various budgets, and proactively plan procurements for customers.
• Run monthly reporting which may encompass: Finance, Procurement, Headcount, Training, et al. Maintain data sets that support this reporting.
• Coordinate support from and develop deep relationships with our functional support teams, which include Finance, Human Resources, Talent Acquisition and Supply Chain.
• Work in tandem with capability leaders to maintain organizational trust and a collaborative work environment.
• Leverage data to identify opportunities for process improvements and optimization for business operations.
• Continually enhance reporting processes to analyze operational effectiveness.
• Maintain operational battle rhythm for the ACICS organization, including, but not limited to, monthly reviews, all-hands, quarterly forecasting cycles, and offsites.
• Complete ad hoc requests as needed. Other duties as necessary and/or assigned.

Business Process Analyst

System Administrator

• Administer and maintain Windows Server environments, including patching, performance tuning, and security hardening.
• Manage and support Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Intune, OneDrive).
• Oversee Active Directory, Group Policy, DNS, DHCP, and related identity management functions.
• Deploy and manage virtualized environments using Hyper-V and/or Azure Virtual Machines.
• Assist with cloud resource configuration and governance within Microsoft Azure.
• Support end-user systems and mobile device management through Intune or similar tools.
• Perform routine system monitoring, backup validation, and disaster recovery testing.
• Collaborate with cross-functional IT teams on security, networking, and application initiatives.
• Document configurations, procedures, and troubleshooting steps.
• Provide Tier 3 escalation support for complex technical issues.

Senior System Administrator

IT Support

• Provide audit support that manages customers’ preparation for, execution of, and response to external cyber audits
• Aggregating documents and artifacts
• Securing facilities and infrastructure necessary to house auditors
• Developing presentations, briefs, and other products for stakeholders
• Coordinating audit activities across the NGA enterprise
• Conducting routine internal audit assessments for audit readiness
• Identifying audit criteria for CCRI/CCORI, FISMA, FISCAM, and CSSP audits
• Reviewing regulations and guidance to identify applicable cybersecurity standards
• Performing self-assessments of CSOC services to identify deficiencies and provide remediation recommendations
• Providing status briefings to the Government on the status of findings and remediation status
• Maintaining dashboards, charts, documents, and reports for NGA’s audit readiness

Information Assurance, Audit Support Services

• Assist with Personnel Security processing; submission of paperwork, monitoring clearance processing status
• Outreach with USG security reps from other Agencies and companies as necessary
• Prepare and deliver security indoctrinations and briefings on all security procedures and topics
• Develop security awareness materials
• Conduct and prepare security briefings, program indoctrination/debriefs, and annual refresher briefings as needed
• Create and maintain the internal clearance database and file systems
• Assist in the development of the security policies and procedures and to ensure compliance with those policies and procedures
• Review security clearance documentation prior to submission to clearance division to ensure documentation is complete
• Interview subjects in person, by telephone, or through written correspondence to elicit clarifying information
• Conduct investigative assignments, prepare investigative result reports with recommendations
• Respond in a timely manner to inquiries from the Sponsor on the status of pending cases

Security Support Specialist – TS/SCI w/Poly

• Assist with Personnel Security processing; submission of paperwork, monitoring clearance processing status
• Outreach with USG security reps from other Agencies and companies as necessary
• Prepare and deliver security indoctrinations and briefings on all security procedures and topics
• Develop security awareness materials
• Conduct and prepare security briefings, program indoctrination/debriefs, and annual refresher briefings as needed
• Create and maintain the internal clearance database and file systems
• Assist in the development of security policies and procedures and ensure compliance with those policies and procedures
• Interview subjects in person, by telephone, or through written correspondence to elicit clarifying information

Administration

• Manage and optimize Snowflake environments including account setup, configuration, scaling, performance tuning, and warehouse management to ensure reliable and efficient data operations.
• Create, maintain, and govern databases, schemas, roles, and RBAC access controls aligned with AO security, IAM, and compliance policies.
• Monitor and troubleshoot data pipelines, query performance, concurrency, and resource utilization to maintain uptime and cost efficiency.
• Implement cost-optimization strategies (auto-suspend/resume, right-sizing, workload isolation) and contribute to financial reporting, forecasting, and TCO analysis.
• Automate and document administrative activities such as environment provisioning, user/role management, data loading, and monitoring using Terraform, dbt, SQL, Python, or equivalent tooling.
• Collaborate with data engineers, BI developers, and architects to design efficient data models, optimize ELT workflows, and improve overall platform performance.
• Support security audits, ATO artifacts, incident response, DR/HA testing, and operational runbooks related to Snowflake services.
• Documentation of data architectures, data models, performance metrics, runbooks, and progress reports Cloud monitoring dashboards, capacity planning, KPI metrics, and optimization recommendations.
• Design and testing of DR and High Availability strategies for Snowflake DWaaS.
• Support for incident reports, root cause analysis, and vulnerability reports related to database access.

ServiceNow Developer – Active Secret Clearance

Deputy Program Director

Senior Test Engineer

Automation/Data Test Engineer

Instructional Designer

Systems Engineer/Developer – TS/SCI with Polygraph Required

Cloud DevOps Engineer – TS/SCI with Polygraph

Information Systems Security Engineer – ISSE, TS/SCI with Polygraph Required

Information Technology Support Specialist – TS/SCI w/Poly

Business Process Analyst

Senior System Administrator

Information Assurance, Audit Support Services

Security Support Specialist – TS/SCI w/Poly

Security Support Specialist – TS/SCI w/Poly

Snowflake Administrator