Developer Advocate, Technical Writer, Content Creator
PostHog
Principal Technical Editor
General Dynamics Information Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $83,300 - $112,700 per year
Job Level
Lead
Tech Stack
Cyber SecurityITSMSDLCServiceNow
About the role
- Collaborate with subject matter experts, engineers, and product managers to gather information and ensure technical accuracy
- Create style guides, develop and maintain templates and content standards to ensure consistency and quality across documents
- Manage documentation through its lifecycle: drafting, reviewing, publishing, and maintaining updates
- Review and edit material for punctuation, grammar, and content; identify and modify contextual errors; reorganize content; and edit graphics, tables, and illustrations
- Translate technical information into engaging and accessible content for both technical and non-technical audiences
- Update and improve existing knowledge base(s) to improve knowledge article content
- Support the verification, approval, and processing of document revisions
- Create training materials, job aids, work instructions, and Standard Operating Procedures (SOPs) for tasks, knowledge transfer, incident and problem resolution
- Accurately record key information from meetings to create official, verifiable records
- Communicate documentation changes and updates to customer, management and operations staff
- Gain a deep understanding of systems and services, and translate complex information into simple, polished content
Requirements
- Education: Bachelor of Arts/Bachelor of Science or equivalent combination of certification and experience
- Minimum of 8 years of technical writing or related experience
- 5+ Years of experience developing comprehensive documentation that meets organizational and customer standards
- 5+ Years of experience writing, formatting, and organizing deep technical knowledge into documents that can be incorporated into document sharing platforms
- Experience reviewing knowledge management systems and knowledge artifacts
- Required Skills: Ability to distill complex information into clear, concise text, strong command of English grammar, style, and syntax, and ability to work independently and deliver accurate content under deadline pressure
- Skills: Editing; English Grammar; English Writing; Technical Writing
- Preferred Tools: Microsoft Office Suite (to include Project, SharePoint, and Viso), Adobe Acrobat Pro, ITSM (ex. ServiceNow, Jira Service Management)
- Preferred Skills: Technical understanding of computer networks, IT security, IT risk management (RMF), usability testing, design specifications, Scrum practices, and an understanding of software development (SDLC)
- Additional Skills: Previous experience in cybersecurity is a plus
- US Citizenship Required: No
- Clearance Level: None
Benefits
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- GDIT typically provides new employees with 15 days of paid leave per calendar year and an additional 10 paid holidays per year
- The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
- Remote work (Any Location / Remote) with estimated 10% travel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingeditingEnglish grammarEnglish writingdocumentation developmentknowledge managementcontent standardsSOPsusability testingsoftware development
Soft skills
collaborationcommunicationindependenceattention to detailtime managementability to distill complex informationadaptabilityproblem-solvingorganizational skillsdeadline management
