Technical Content Writer
SentiLink
SQL
Senior Technical Writer, Cortex
Palo Alto Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $118,000 - $191,500 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Help customers deploy and use the Cortex products (XSIAM, Cloud, XDR, XSOAR, and XPANSE)
- Document how customers can best adopt and use them in their security operations centers
- Develop high-quality content to ensure their success in using our services and reduce support calls
- Create workflows and best practices that enable users to successfully deploy our technologies
- Be curious and hands-on with products and commit to deep, ongoing learning to become a subject matter expert
- Understand public and hybrid cloud deployments and infrastructures to empathize with customer challenges
- Create high-quality technical documentation, thinking like and writing for security administrators
- Innovate and experiment with new tools and ways to present information to enhance the user experience
- Organize large amounts of technical details into easily searchable and usable topics
- Propose changes and maintain a proactive, open-minded approach to resolving problems and delivering results
- Work effectively with developers, QA, PMs, customers, SEs, and support to gather information and understand user problems
- Operate independently within a team environment and prioritize tasks in an ambiguous environment with competing demands
Requirements
- BA/BS or equivalent experience required
- Minimum 5 years of proven technical writing experience with topic-based writing and delivering content to enable a rich and engaging learning experience for users–for example, you have created in-app help, onboarding tutorials, use case examples, and best practices guides, that enable customer success
- Experience writing microcopy and content for blogs is a plus
- Excellent communication and interpersonal skills, with the ability to ask the right questions
- Knowledge of cloud security or SOC platforms
- Ability to see the big picture and proven track record of writing concepts and tasks from scratch
- Strong initiative and ability to work independently and as part of a global team, work under pressure, and maintain focus while keeping a sense of humor
- Ability to learn new technologies in a short time to find out not only how something works, but also when and why to use a configuration/setting
- Demonstrated ability to work independently in a dynamic environment with distributed team members
- Proficient with structured authoring and publishing (eg. DITA XML, Paligo, etc)
- Video tutorial creation
- Experience with source control tools, bug tracking/collaboration tools (GitHub/Jira/Confluence), and build tools
- Active interest in emerging documentation technologies, including AI-augmented writing and editing
Benefits
- FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
- Mental and financial health resources
- Personalized learning opportunities
- Possibility of restricted stock units and a bonus
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingtopic-based writingmicrocopystructured authoringDITA XMLPaligovideo tutorial creationcloud securitySOC platformscontent delivery
Soft skills
communication skillsinterpersonal skillsinitiativeindependenceteamworkproblem-solvingadaptabilitycuriosityorganizationfocus
Certifications
BA/BS or equivalent experience
