Technical Writer

• Help customers deploy and use the Cortex products (XSIAM, Cloud, XDR, XSOAR, and XPANSE)
• Document how customers can best adopt and use them in their security operations centers
• Develop high-quality content to ensure their success in using our services and reduce support calls
• Create workflows and best practices that enable users to successfully deploy our technologies
• Be curious and hands-on with products and commit to deep, ongoing learning to become a subject matter expert
• Understand public and hybrid cloud deployments and infrastructures to empathize with customer challenges
• Create high-quality technical documentation, thinking like and writing for security administrators
• Innovate and experiment with new tools and ways to present information to enhance the user experience
• Organize large amounts of technical details into easily searchable and usable topics
• Propose changes and maintain a proactive, open-minded approach to resolving problems and delivering results
• Work effectively with developers, QA, PMs, customers, SEs, and support to gather information and understand user problems
• Operate independently within a team environment and prioritize tasks in an ambiguous environment with competing demands

Senior Technical Writer, Cortex

Senior Technical Writing Specialist

Staff Technical Writer

Senior Technical Editor

Technical Writer

Technical Writer