Salary
💰 $127,500 - $172,500 per year
About the role
- Manages the FOIA/PA quality analysis process and provides leadership to ensure the external and internal requirements are met before redacted documents are delivered to VBA customer.
- Lead regular meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address quality issues.
- Manages quality control analysts and ensures quality control standards are met.
- Interacts with FOIA/PA subject matter experts to ensure technical accuracy of completed redaction documents.
- Audits training classes at subcontractor sites based on a training schedule. Travel is required to conduct these on-site training classes at subcontractor facilities.
- Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction business rules and processes.
- Maintains current knowledge of FOIA/PA technology, functionality and capabilities.
- Build and maintain productive relationships across internal teams, external partners, and executive leadership.
- Participate in cross-functional FOIA/PA working groups to address service delivery challenges and improve inter-agency coordination
Requirements
- 7+ years of related experience
- 7+ years of progressive quality control experience with a BA/BS degree
- 2+ years of experience evaluating redacted documents for FOIA or PA purposes
- Skills: Quality Assurance Testing, Quality Auditing, Quality Control (QC)
- Candidates must have a REAL ID
- Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
- Outstanding written and verbal communication skills with the ability to present to business leaders
- Expertise in process improvement, technology adoption, and stakeholder engagement strategies.
- US Citizenship Required: No