Job Level
Mid-LevelSenior
About the role
- Oversee daily operations of the Due Diligence department, including workflow management, resource allocation, and troubleshooting complex investigative challenges.
- Lead and mentor a team of Associate Managers and Leads, fostering their professional development and ensuring consistent performance across all investigative teams.
- Serve as a primary point of escalation for Associate Managers and their teams regarding intricate investigations, client inquiries, and operational issues.
- Strategically plan and optimize workflow processes to enhance efficiency, eliminate bottlenecks, and ensure timely completion of all investigations.
- Develop, track, and analyze comprehensive Key Performance Indicator (KPI) metrics for the entire Due Diligence department, providing regular reports to senior leadership.
- Conduct performance reviews and provide constructive feedback to Associate Managers, identifying trends and implementing strategies for continuous improvement across individual contributors and teams.
- Establish and maintain a regular meeting schedule with Associate Managers, including bi-weekly 1:1s and monthly team meetings, to discuss performance, challenges, and departmental goals.
- Drive the implementation and establishment of new department initiatives, collaborating directly with senior leadership to align with organizational objectives.
- Partner with project teams to ensure the Due Diligence function's alignment with solution scope and to maintain stringent requirements traceability for all projects.
- Oversee and, as needed, personally conduct detailed public record due diligence investigations on individuals and entities for critical investment and lending purposes, ensuring accuracy and compliance.
- Ensure the production of accurate, precise reporting across the department, consistently meeting and exceeding established KPIs and client expectations.
- Manage and cultivate relationships with outside third-party firms for document retrieval, court runner services, and specialized research, ensuring efficient and effective support for investigations.
- Contribute to the development and refinement of departmental policies, procedures, and best practices, ensuring compliance with all relevant regulations, including FCRA.
- Perform other duties as assigned
Requirements
- Bachelor's degree in Criminal Justice, Political Science, International Studies, or a related field.
- 5+ years of progressive experience in a relevant field, with a strong focus on complex investigations.
- 3+ years of proven management experience, specifically leading and developing teams in a due diligence or investigative capacity.
- Experience working with a US based company strongly preferred.
- Extensive public record investigation experience, encompassing criminal records, civil records, regulatory filings, and complex legal documents.
- In-depth knowledge and practical application of FCRA regulations and other relevant compliance frameworks.
- Demonstrated ability to thrive in a fast-paced, high-pressure environment, expertly prioritizing workloads and balancing multiple, competing deadlines.
- Exceptional discretion and experience handling highly confidential and sensitive information.
- Proficiency with due diligence databases such as LexisNexis, Westlaw, TLO, and other specialized research tools.
- Proven ability to work both independently and collaboratively within a dynamic team environment, fostering cross-functional cooperation.
- Physical ability to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard.