General Dynamics Information Technology

Customer Service Specialist II

General Dynamics Information Technology

full-time

Posted on:

Location Type: Remote

Location: Kansas • United States

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Salary

💰 $15 - $20 per hour

Job Level

Junior

About the role

  • Communicates clearly and effectively over the phone to support the EFAST2 filing public
  • Builds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing public
  • Delivers accurate, high-quality results independently while consistently meeting contract performance standards
  • Actively incorporates feedback to enhance performance and continuously improve service delivery
  • Maintains a positive attitude and performs effectively under pressure
  • Escalates complex issues to senior specialists or government agencies as appropriate
  • Utilizes software tools to efficiently manage calls, document interactions, and access relevant resources
  • Demonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverage

Requirements

  • A minimum of 1 year of relevant experience in call center operations, helpdesk support, or technical support (required).
  • High School Diploma or GED is required.
  • Security Clearance: Must be able to attain a Minimum Background Investigation (MBI) public trust clearance.
  • Typing proficiency with a minimum speed of 20 words per minute
  • Experience with Microsoft Office tools, including Outlook, Word, Excel, and Teams
  • Familiarity with Salesforce (or other CRM platforms) and knowledge base/content management systems (preferred)
  • Strong verbal and written communication skills in English, with a professional phone etiquette and excellent email communication abilities
  • Ability to deliver unscripted, clear, and effective responses to address inquiries and share information
  • Exceptional interpersonal and organizational skills, enabling collaboration and efficient task management
  • Ability to acquire new knowledge quickly through self-directed learning and training
  • Proven ability to work independently as part of a team
Benefits
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
  • Paid leave and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center operationshelpdesk supporttechnical supporttyping proficiencyMicrosoft OfficeSalesforceknowledge base managementcontent management systems
Soft Skills
clear communicationprofessional phone etiquetteemail communicationinterpersonal skillsorganizational skillsself-directed learningteam collaborationperformance under pressure
Certifications
High School DiplomaGEDMinimum Background Investigation (MBI) public trust clearance