Generac

Field Service Manager – Heaters

Generac

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Minnesota • Missouri • United States

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About the role

  • Serve as the primary point of contact for designated accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
  • Provide expert-level technical support for heaters, NG generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
  • Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
  • Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
  • Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
  • Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.

Requirements

  • Proven experience working with heaters, NG generators, and light towers.
  • Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
  • Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
  • Proven track record of successful account management and relationship-building with national clients.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.
Benefits
  • Competitive salary
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Paid Holidays
  • Fuel reimbursement
  • Employee discounts
  • Flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingmaintenancerepairsequipment performanceNG generatorsheaterslight towers
Soft Skills
relationship-buildingorganizational skillstime-managementanalytical skillsproblem-solvingtrainingcommunication