Product Manager, Salesforce
Ford Motor Company
Cloud
Salary
💰 $104,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serve as the primary point of contact for user support, system configuration, and data integrity
- Act as a primary point of contact for managing user setup, roles, profiles, permissions, and licenses
- Support ongoing integration efforts with external systems (e.g., LIMS, EMR, Billing)
- Create and maintain Record-Triggered, Scheduled, and Screen Flows to automate business processes
- Monitor and when required refactor existing flows for efficiency and scalability
- Oversee Skills-Based Routing and Queue-based Routing to ensure cases and tasks are assigned correctly
- Create and maintain Conga Composer templates and maintain Conga Sign for electronic signature processes
- Maintain system security and compliance with HIPAA and other relevant regulations
- Ensure data integrity through regular audits, deduplication, and data hygiene practices
- Import, export, and update data using tools like Data Loader
- Work closely with the Product Owner to gather requirements and translate them into Salesforce solutions
- Collaborate with developers to implement more complex functionality and integrations
- Stay current on Salesforce releases, features and recommend enhancements
- Coordinate and align Salesforce developers around shared goals and communicate effectively with stakeholders
Requirements
- 3+ years of experience as a fulltime Salesforce Administrator in a medium to large size organization
- Experience supporting Service Cloud, including Omni-Channel and Service Console
- Proven experience configuring and maintaining Salesforce Flows (especially Record-Triggered and Scheduled Flows)
- Hands-on experience with Conga Composer and Conga Sign or other Salesforce supported document management tool
- Familiarity with tools like Data Loader, Workbench, and Developer Console
- Basic understanding of Apex and Lightning Components (for collaboration with developers)
- Experience with Service Cloud Voice and telephony integrations (e.g., Amazon Connect) is a strong plus
- Salesforce Certified Administrator
- Salesforce Advanced Administrator
- Platform App Builder
- Bonus: Platform Developer 1, User Experience (UX) Designer, Service Cloud Consultant
