Gemini Legal

Customer Support

• Adhere to all company policies and procedures, i.e., attendance, dress code and professionalism
• Conduct comprehensive searches of relevant databases, records, and archives to verify the absence of specific records
• Have a full understanding of how to process all order types outlined within the scope of Gemini; order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
• Verify the accuracy, reliability, and integrity of data by cross-referencing it with source documents, databases, and predefined criteria
• Maintain strict confidentiality and security when handling sensitive information and personal data
• Provide excellent customer service addressing their inquiries, concerns, and requests promptly and professionally
• Maintain detailed records of data audit findings, including the identification of data quality issues and corrective actions taken
• Generate reports summarizing the results of data quality assessments
• Collaborate with other relevant departments to address data quality issues and ensure alignment with organizational goals
• Consistently works toward meeting company and department expectations
• Cross-train with and provide support for other departments as needed
• Other job duties as assigned

Workflow Support Specialist

Business Intelligence Developer

• Conduct comprehensive data collection, organization, analysis, and support visualization to provide actionable insights
• Manage ETL processes and develop/maintain data warehouse structures including OLAP and materialized views
• Develop complex dashboards and reports and perform detailed statistical analyses
• Collaborate with cross-functional teams to define data requirements and deliver insights
• Create sophisticated data presentations following Data Analytics UI/UX standards
• Design and implement data processes and automation for efficiency
• Support BI Developers with SQL, views, stored procedures, and database analysis
• Contribute to data analytics best practices and ensure data integrity and security
• Initiate and manage multiple projects, prioritize tasks, and meet deadlines
• Continuously enhance technical skills and stay current with industry trends

Workflow Support Specialist

BI Engineer III