Gemini Legal

Counselor

• Conduct the Voucher intake process, ensuring clarity on benefits to injured workers and outlining the support to be provided by the assigned Case Specialist for a smooth transition
• Collaborate with Case Specialists on routine case file reviews to ensure cases are progressing as expected and meeting critical deadlines
• Handle all escalated concerns for each case, providing timely and effective resolutions
• Stay current on industry-related topics, updates, and changes to regulations within the Workers' Compensation realm
• Collaborate with the Voucher team to maintain efficient case flow and operational excellence
• Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards
• Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys
• Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor
• Identify trendsetter ideas by researching industry and related events, publications and announcements
• Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies
• Promote Gemini core values, standards of conduct/integrity and its culture by employing high ethical standards and leading by example
• Exercise a high level of independent judgment and discretion while operating under general supervision
• Perform additional duties as assigned

In-House Voucher Counselor