Define and execute the company’s technology strategy aligned with business goals and the evolving cybersecurity landscape
Evaluate emerging technologies, tools, and platforms to maintain competitive advantage
Oversee core MSP platforms (Microsoft 365, security stack, RMM, PSA, backups, networking, etc.)
Ensure strong cybersecurity standards across internal systems and client environments
Act as senior technical authority in client-facing discussions when needed
Standardize and optimize service delivery processes, documentation, and recurring task checklists
Own continuous improvement initiatives across service operations
Partner with leadership on capacity planning and resource utilization
Ensure high-quality, consistent client experience across the MSP
Lead, mentor, and develop the technical team
Conduct regular one-on-ones, performance reviews, and feedback cycles
Oversee hiring and interviewing of employees and contractors
Develop and maintain technical and behavioral pre-employment assessments
Foster a culture of accountability, learning, and operational maturity
Oversee development of Quarterly Business Reviews (QBRs)
Support key client relationships and escalation management
Translate client business needs into scalable technical solutions
Ensure service quality metrics and SLAs are met or exceeded
Review employee and subcontractor timesheets
Oversee subcontractor management, approvals, and coordination with billing
Support billing and invoicing processes in coordination with finance/admin staff

Requirements

8–15 years in IT, MSP, or technology services
Prior leadership experience in an MSP or services-based IT organization
Strong background in Microsoft ecosystems, cybersecurity, and modern IT stacks
Proven ability to scale teams and improve operational maturity
Strategic thinker who is also execution-oriented
Calm under pressure, structured, and process-driven
Trusted mentor and people leader
Comfortable acting as “second-in-command” to the owner

Benefits

Health insurance
Dental/Vision insurance
4 weeks PTO
Flexible / remote-first culture
Clear authority
Professional development budget and paid certifications
Conference attendance (MSP-specific)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

cybersecurityMicrosoft 365RMMPSAnetworkingservice delivery processescontinuous improvementcapacity planningtechnical assessmentsservice quality metrics

Soft skills

leadershipmentoringcommunicationstrategic thinkingexecution-orientedcalm under pressurestructuredprocess-drivenaccountabilityoperational maturity