GEM Technologies

Chief Technology Officer

• Define and execute the company’s technology strategy aligned with business goals and the evolving cybersecurity landscape
• Evaluate emerging technologies, tools, and platforms to maintain competitive advantage
• Oversee core MSP platforms (Microsoft 365, security stack, RMM, PSA, backups, networking, etc.)
• Ensure strong cybersecurity standards across internal systems and client environments
• Act as senior technical authority in client-facing discussions when needed
• Standardize and optimize service delivery processes, documentation, and recurring task checklists
• Own continuous improvement initiatives across service operations
• Partner with leadership on capacity planning and resource utilization
• Ensure high-quality, consistent client experience across the MSP
• Lead, mentor, and develop the technical team
• Conduct regular one-on-ones, performance reviews, and feedback cycles
• Oversee hiring and interviewing of employees and contractors
• Develop and maintain technical and behavioral pre-employment assessments
• Foster a culture of accountability, learning, and operational maturity
• Oversee development of Quarterly Business Reviews (QBRs)
• Support key client relationships and escalation management
• Translate client business needs into scalable technical solutions
• Ensure service quality metrics and SLAs are met or exceeded
• Review employee and subcontractor timesheets
• Oversee subcontractor management, approvals, and coordination with billing
• Support billing and invoicing processes in coordination with finance/admin staff

Director of Technology – Operations

Systems Engineer

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure

Director of Technology – Operations

Senior Systems Engineer