Director, Account-Based Experience
Baxter Planning
Senior Director – Provider Credentialing and Enrollment
Geisinger
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Responsible for overseeing all aspects of credentialing, re-credentialing, payer enrollment, and facility enrollment activities for the health system.
- Drive the development and execution of efficient, compliant, and scalable processes that support timely provider onboarding, maintain payer compliance, and enable accelerated revenue capture across the academic medical center and its affiliated entities.
- Lead a cross-functional team and collaborate closely with Human Resources, Medical Staff Services, Revenue Management, Legal/Compliance, and Clinical Operations to ensure a streamlined provider lifecycle from hire to billing readiness.
- Lead the design, implementation, and ongoing refinement of a centralized provider and facility credentialing and enrollment model across the enterprise.
- Serve as the system's subject matter expert on credentialing and payer/facility enrollment NCQA/JCAHO regulations, delegated agreements, and payer requirements.
- Ensure alignment of credentialing and enrollment workflows with provider onboarding, privileging, HR, and revenue cycle systems (e.g., Epic, Workday, Symplr, VerityStream CredentialStream, MD-Staff, CAQH, PECOS, NPPES).
- Manage relationships and negotiations with third-party payers for delegated credentialing and facility enrollment.
- Partner with key stakeholders to set and monitor KPIs and service level expectations for provider readiness and enrollment turnaround times.
- Establish communication channels and reporting tools to provide visibility into provider enrollment status across the organization.
- Supervise credentialing and enrollment teams responsible for provider applications, CAQH maintenance, NPPES updates, PECOS submissions, and commercial payer enrollments.
- Monitor work queues (manual or electronic) for urgent enrollment items and escalations.
- Ensure timely and accurate submission of provider data to all applicable payers, including Medicare, Medicaid, and commercial plans.
- Coordinate with billing and denial management teams to resolve enrollment-related rejections or delays.
- Provide routine status updates to department chairs, finance leaders, and operational managers regarding pending credentialing/enrollment activity.
- Review and approve reports summarizing time-to-enroll, first billable date, clean submission rates, and enrollment aging.
- Oversee delegated credentialing audits and compliance with payer expectations.
- Evaluate process performance and implement continuous improvement initiatives to reduce delays or administrative burden.
- Lead cross-functional meetings with HR, Medical Staff Office, Revenue Management, and IT to ensure coordination and address systemic issues.
- Support organizational growth initiatives by forecasting credentialing/enrollment resource needs and readiness timelines.
Requirements
- Certified Provider Credentialing Specialist (CPCS) – NAMSS preferred.
- Certified Professional in Medical Services Management (CPMSM) – NAMSS preferred.
- AAPC or HFMA credential with broader revenue cycle exposure preferred.
- Bachelor's Degree-Healthcare Related Degree (Required)
- Minimum of 7 years-Related work experience (Required)
Benefits
- We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
- We encourage an atmosphere of collaboration, cooperation and collegiality.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credentialingpayer enrollmentfacility enrollmentprovider onboardingcomplianceKPI monitoringprocess improvementdata submissionaudit managementrevenue cycle management
Soft skills
leadershipcollaborationcommunicationnegotiationteam managementproblem-solvingorganizational skillsstakeholder engagementreportingcross-functional coordination
Certifications
Certified Provider Credentialing Specialist (CPCS)Certified Professional in Medical Services Management (CPMSM)AAPC credentialHFMA credential
