Compliance Specialist, Accounting
Teamshares
Customer Service Operations Manager
Geisinger
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
SeniorLead
About the role
- Manages a Health Plan Customer Service Team.
- Performs oversight of achieving metrics, resource allocation, process improvement, coordinating training and ensuring policy development/updates related to claim and enrollment functions.
- Assists administration in developing the team's annual operating budget, participating in and/or leading interdepartmental workgroups involved in strategic planning, developing and reviewing policies and procedures.
- Participates in development of performance standards for Customer Service teams, evaluates actual performance against standards, and implements action plans for improvement.
- Manages resource allocation in order to realize efficient production.
- Acts as a liaison between all customer service teams and other departments.
- Develops training and policy development goals and provides oversight to ensure the goals and program are aligned with Customer Service operation goals.
- Maintains decision making authority with regard to clients, employers, vendors, regulators, providers and occasional legislators.
- Works closely with the Customer Service Support Team to continually assess the effectiveness of the Quality Assurance program, and makes recommendations for revisions as needed.
- Performs supervisory functions of departmental recruiting, hiring, training, discipline and counseling.
- Performs performance appraisals on direct reports.
- Assists in preparation of annual department budgets.
- Work is typically performed in an office environment.
- Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
Requirements
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 9 years-Relevant experience* (Required)
- Bilingual preferred ( English / Spanish )
- Skills: Bilingual, Builds Relationships, Manages Conflict And Crisis
- *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
