Commercial Sales Representative
GEICO
Customer Service Representative
GEICO
full-time
Posted on:
Location Type: Office
Location: Lakeland • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first contact for customers: answer billing questions, make policy changes, and provide recommendations.
- Provide outstanding, personalized customer service that demonstrates the value of being insured by GEICO.
- Resolve customer inquiries and assist with billing and policy-related transactions in a high-volume call center.
- Learn new skills, adapt to changes, and accept feedback to support performance and development.
- Join team activities and participate in training and career development opportunities.
Requirements
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
- Effective communicator who understands the importance of listening and being empathetic.
- Ability to work and grow in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and ability to adjust to changes quickly.
- Open to feedback to support your performance and development.
- Solid computer and multi-tasking skills.
- Minimum of high school diploma or equivalent.
- At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits
- The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
- Industry-leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
- Comprehensive Total Rewards program offering personalized coverage for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one with a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Workplace flexibility and GEICO Flex program (ability to work from anywhere in the US for up to four weeks per year).
- Employee engagement and recognition programs.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceeffective communicationempathymulti-taskingadaptabilitywillingness to learnaccepting feedbacktrust buildingproblem solvingteam collaboration
