Geeks on Site

Dispatcher

• Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
• Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
• Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
• Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Meet daily and weekly assignment targets, contributing to overall team performance.
• Document all relevant communication in the CRM to ensure visibility across teams
• Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.

Dispatcher Representative, Native English, Caribbean, LATAM

Data Analyst

• Serve as the company's subject matter expert for Zoho One and all integrated applications.
• Maintain and optimize Zoho CRM, FSM, Billing, Analytics, and related Zoho products.
• Configure custom modules, fields, layouts, workflows, validation rules, and permissions.
• Recommend platform improvements based on evolving business needs.
• Ensure system configuration follows best practices and remains scalable.
• Design executive dashboards and operational reporting within Zoho Analytics.
• Develop reporting frameworks that consolidate data across CRM, FSM, Billing, and other business systems.
• Build self-service dashboards that allow leadership to monitor KPIs in real time.
• Design meaningful metrics that support operational and strategic decision-making.
• Create automated reporting schedules and KPI scorecards for business leaders.
• Ensure reporting accuracy through proper data modeling and validation.
• Design and maintain a centralized reporting data model.
• Identify and resolve data inconsistencies across Zoho applications.
• Improve overall data quality, governance, and reporting reliability.
• Develop historical reporting solutions for trend analysis and forecasting.
• Partner with stakeholders to define KPI definitions and reporting standards.
• Develop custom workflows using Zoho Deluge scripting.
• Build automation to eliminate manual processes whenever possible.
• Create custom functions, scheduled workflows, and business rules.
• Configure integrations between Zoho applications and third-party platforms.
• Continuously identify opportunities to streamline operations through automation.
• Partner with Sales, Operations, Finance, Customer Service, and Executive Leadership to understand reporting and operational needs.
• Translate business requirements into scalable technical solutions.
• Provide recommendations on how to improve business processes using Zoho.
• Participate in cross-functional projects involving system enhancements and digital transformation initiatives.
• Serve as the internal Zoho expert and primary point of contact for platform-related questions.
• Train users on best practices and new system capabilities.
• Develop SOPs, user guides, and documentation for Zoho processes.
• Support user adoption of new features and process improvements.
• Recommend improvements to business processes based on platform capabilities.
• Evaluate new Zoho applications and features that may benefit the organization.
• Help define the company's long-term reporting and business intelligence strategy.
• Collaborate with leadership to prioritize future system enhancements.
• Ensure the Zoho ecosystem supports organizational growth and scalability.

Zoho CRM & Analytics Specialist, Zoho Expert

Dispatcher Representative, LATAM/Caribbean

SEO Marketing

• Create high-quality, original content for websites, blogs, landing pages, service pages, and other digital channels
• Optimize content using SEO best practices, including keyword research, internal linking, metadata, and content structure
• Apply AEO principles to improve content visibility in AI-generated search results and answer engines
• Conduct basic keyword research and competitive content analysis
• Develop content outlines and briefs aligned with search intent and business objectives
• Ensure content follows brand guidelines, tone of voice, and quality standards
• Edit, proofread, and improve existing content as needed
• Collaborate with marketing, SEO, and business stakeholders to support content initiatives
• Utilize AI tools responsibly to assist with content ideation, research, and workflow efficiency
• Track content performance and incorporate feedback into future content development

Dispatcher Representative, Native English, Caribbean, LATAM

Zoho CRM & Analytics Specialist, Zoho Expert

Dispatcher Representative, LATAM/Caribbean

SEO Copywriter, Content Creator