Dispatcher Representative, LATAM/Caribbean

Geeks on Site

Dispatcher managing field technician assignments for Geeks on Site, a technology support company. Ensuring effective communication and job assignment to maximize service efficiency.

Posted 6/29/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 $900 per monthWebsite

About the role

Key responsibilities & impact

Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
Resolve scheduling conflicts and escalate issues when necessary.
Meet daily and weekly assignment targets, contributing to overall team performance.
Document all relevant communication in the CRM to ensure visibility across teams
Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.

Requirements

What you’ll need

Fluent English (spoken and written).
Strong organizational skills – ability to manage multiple jobs and follow up without losing track.
Tech-savvy mindset – comfortable with dispatch and CRM systems, able to explain job details to technicians.
Great phone presence – confident, empathetic, and persuasive on calls.
Results-driven and ambitious toward meeting targets.
Problem-solver – quick thinker when unexpected challenges arise.
Previous experience in customer service, call centers, scheduling, or dispatch is a plus.
Must have a reliable, high-speed internet connection.
A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
Minimum 8 GB RAM (16 GB recommended for optimal performance)
Modern processor (Intel i5 or equivalent, or better)**USB headset with noise-canceling microphone
SSD 250 GB Min

Benefits

Comp & perks

Competitive pay: $900 monthly payment.
Paid training program.
15 days PTO per annum.
Work remotely from anywhere in LATAM.
Opportunity to grow with a U.S.-based company leading in tech services.
Fast-paced, dynamic environment where your impact is recognized.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Job SchedulingCRM DocumentationProblem SolvingJob Assignment ManagementConflict Resolution

Soft Skills

Clear CommunicationEmpathyPersuasivenessResults-DrivenQuick Thinking