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Dispatcher Representative, Native English, Caribbean, LATAM
Geeks on SiteDispatcher managing and coordinating service jobs remotely between customers and technicians. Facilitating job assignments and communication for a U.S.-based tech support company.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively manage job assignments and technician coordination. Proficient in using CRM systems and dispatch tools to track job progress and ensure timely follow-up.
Highest-signal resume keywords
Fluent EnglishStrong Organizational SkillsTech-Savvy MindsetNegotiation SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job SchedulingCRM DocumentationProblem-SolvingJob TrackingMulti-Tasking
Soft Skills
Clear CommunicationEmpathyPersuasivenessResults-DrivenAdaptability
Tools & Technologies
Dispatch SystemsCRM SystemsWindows 10/11MAC CompatibilityUSB Headset
Industry Keywords
Customer ServiceCall CenterSchedulingJob AssignmentTechnician Coordination
About the role
Key responsibilities & impact- Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
- Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
- Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
- Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
- Resolve scheduling conflicts and escalate issues when necessary.
- Meet daily and weekly assignment targets, contributing to overall team performance.
- Document all relevant communication in the CRM to ensure visibility across teams
- Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.
Requirements
What you’ll need- Fluent English (spoken and written).
- Strong organizational skills – ability to manage multiple jobs and follow up without losing track.
- Tech-savvy mindset – comfortable with dispatch and CRM systems, able to explain job details to technicians.
- Great phone presence – confident, empathetic, and persuasive on calls.
- Results-driven and ambitious toward meeting targets.
- Problem-solver – quick thinker when unexpected challenges arise.
- Previous experience in customer service, call centers, scheduling, or dispatch is a plus.
- Must have a reliable, high-speed internet connection.
- A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
- Minimum 8 GB RAM (16 GB recommended for optimal performance)
- Modern processor (Intel i5 or equivalent, or better)**USB headset with noise-canceling microphone
- SSD 250 GB Min
Benefits
Comp & perks- Competitive pay: $900 monthly payment.
- Paid training program.
- 15 days PTO per annum.
- Work remotely from anywhere in LATAM.
- Opportunity to grow with a U.S.-based company leading in tech services.
- Fast-paced, dynamic environment where your impact is recognized.