GeekPlus

Technical Service Engineer

GeekPlus

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

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Tech Stack

LinuxTCP/IP

About the role

  • Provide onsite and remote technical support for robotic automation systems, including AMR and robot shuttle (G2P) solutions.
  • Perform system commissioning, troubleshooting, repair, and preventive maintenance during deployment and ongoing service phases.
  • Diagnose hardware, electrical, mechanical, and software issues using system logs, diagnostic tools, data analysis, and onsite observation.
  • Respond to service tickets and escalations, ensuring timely resolution and clear, professional communication with customers.
  • Collaborate closely with Product and R&D teams to resolve complex, system-level technical issues.
  • Collect, document, and analyze field issues, including root cause analysis (RCA) and corrective actions, to support continuous product and service improvement.
  • Deliver technical training and operational guidance to customers, partners, and internal teams as required.
  • Adhere to established service processes, safety procedures, and documentation standards.
  • Travel to customer sites as required, including domestic and international travel, depending on project needs.

Requirements

  • Bachelor’s degree (4-year) in Robotics, Engineering, Computer Science, or a related technical field, or equivalent practical experience.
  • Hands-on experience with robotic systems, automation equipment, or related electromechanical systems.
  • Strong troubleshooting skills across hardware, electrical, mechanical, and software domains.
  • Ability to work independently in customer-facing environments.
  • Strong verbal and written communication skills in English.
  • Demonstrated teamwork, customer service orientation, and willingness to learn.
  • Experience with PLC systems (e.g., Sick, Siemens, Allen-Bradley/Rockwell).
  • Knowledge of industrial networking and communication protocols (e.g., Ethernet/IP, ProfNet, TCP/IP).
  • Familiarity with Linux-based systems, command-line tools, and log analysis.
  • Understanding of warehouse automation, material handling, or intralogistics systems.
  • Ability to read and interpret electrical schematics and mechanical drawings.
  • Prior experience delivering technical training to customers or internal teams.
  • Bilingual proficiency in Mandarin and English is highly desired.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
robotic systemsautomation equipmenttroubleshootingPLC systemsindustrial networkingcommunication protocolsLinux-based systemscommand-line toolslog analysiselectrical schematics
Soft Skills
customer service orientationstrong verbal communicationstrong written communicationteamworkwillingness to learnindependent worktechnical training delivery
Certifications
Bachelor’s degree in RoboticsBachelor’s degree in EngineeringBachelor’s degree in Computer Science