geekoffice

Solutions Engineer

• Own RTA's largest and most complex customer engagements from signed contract through to confident go-live, serving as the primary customer relationship owner throughout implementation
• Coordinate across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself
• Guide fleet managers through high-stakes configuration decisions, catching risk before it threatens a timeline
• Personally execute data cleanup, compilation, and migration into Fleet360 for every engagement
• Assess data health across multiple workbooks or source systems, spotting incompleteness or structural problems before they become a go-live problem
• Build confidence with enterprise customers by communicating proactively, setting clear expectations, and creating trust long before issues ever arise
• Maintain a portfolio of 6 to 8 concurrent enterprise engagements at any given time, with every workstream, stakeholder commitment, and open item assigned a real owner and a real date
• Hit the agreed go-live date on at least 90% of assigned engagements each quarter, surfacing at-risk timelines with a mitigation plan at least 2 weeks before they slip
• Log 100% of customer scope variations in the account record, escalating any that require an addendum within 2 business days of identification
• Maintain a customer satisfaction rating of 90% or higher across completed enterprise implementations each quarter

Enterprise Software Implementation Specialist

Sales Development Rep

• Execute high-volume outbound prospecting via phone, email, LinkedIn, and other channels
• Research and prioritize target accounts aligned to RTA’s Ideal Customer Profile
• Qualify prospects and schedule high-quality demos with Sales Executives
• Maintain clean, accurate CRM data and detailed prospect notes in HubSpot

Enterprise Software Implementation Specialist

Sales Development Representative, Outbound SDR