Enterprise Software Implementation Specialist

geekoffice

Enterprise Software Implementation Specialist for RTA managing complex customer engagements and driving successful implementation of Fleet360. Coordinating multi-departmental efforts and ensuring data integrity in enterprise-scale projects.

Posted 7/31/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer engagements and data migration within B2B SaaS environments, ensuring high customer satisfaction and timely go-live dates. Proficient in stakeholder management and effective communication, with a focus on risk assessment and mitigation.

Highest-signal resume keywords

Customer-Facing Implementation ExperienceData Cleanup and MigrationMicrosoft 365 ProficiencyStakeholder ManagementB2B SaaS Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MigrationProject ManagementExcel ProficiencySQL ExposureAI Tool Utilization

Soft Skills

Excellent Communication SkillsRisk AssessmentTrust Building

Tools & Technologies

Fleet360Microsoft 365Implementation Platforms

Industry Keywords

Fleet ManagementTransportationLogisticsPublic Sector OperationsAsset Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own RTA's largest and most complex customer engagements from signed contract through to confident go-live, serving as the primary customer relationship owner throughout implementation
Coordinate across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself
Guide fleet managers through high-stakes configuration decisions, catching risk before it threatens a timeline
Personally execute data cleanup, compilation, and migration into Fleet360 for every engagement
Assess data health across multiple workbooks or source systems, spotting incompleteness or structural problems before they become a go-live problem
Build confidence with enterprise customers by communicating proactively, setting clear expectations, and creating trust long before issues ever arise
Maintain a portfolio of 6 to 8 concurrent enterprise engagements at any given time, with every workstream, stakeholder commitment, and open item assigned a real owner and a real date
Hit the agreed go-live date on at least 90% of assigned engagements each quarter, surfacing at-risk timelines with a mitigation plan at least 2 weeks before they slip
Log 100% of customer scope variations in the account record, escalating any that require an addendum within 2 business days of identification
Maintain a customer satisfaction rating of 90% or higher across completed enterprise implementations each quarter

Requirements

What you’ll need

5+ years of experience in a customer-facing implementation, onboarding, or project management role, B2B SaaS strongly preferred
Demonstrated experience managing multiple stakeholders and workstreams across departments simultaneously
Proficient with Microsoft 365, including Excel, Outlook, and PowerPoint, with comfort in nested formulas, multi-condition logic, and multi-tab, interconnected workbooks
Comfortable guiding customers through high-stakes configuration decisions, including conversations with senior fleet and operations leaders
Demonstrated, real-world use of AI tools to increase speed or accuracy in your work, with specific examples you can speak to
Excellent written and verbal communication skills
Fleet, fleet-adjacent, or public sector operations experience preferred, not required. We define this broadly: Direct fleet or asset operations: fleet manager, shop supervisor, maintenance coordinator, or municipal, school, and EMS fleet operations
Fleet-adjacent industries: transportation and logistics, public works, construction or utilities equipment, waste management
Fleet-adjacent software: implementation or onboarding experience with other fleet, asset, or maintenance management platforms
Exposure to SQL or structured databases preferred, not required, including comfort reading relational table structures and writing or modifying basic queries
Bachelor's Degree not required. Relevant experience and breadth of knowledge matters more.

Benefits

Comp & perks

401(k) with 6% Safe Harbor match (100% vested day one)
Flexible PTO model built on trust and manager-approved time off
Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
Wellness rewards up to $350 annually
Virtual care and mental health support resources
Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
Additional employee perks, wellness initiatives, and discount programs