Customer Care Supervisor
GECI Events
full-time
Posted on:
Location Type: Remote
Location: India
Visit company websiteExplore more
About the role
- Assisting and helping Team Lead in monitoring and improving the working processes of the customer service team
- Developing and implementing process improvements to increase efficiency in customer service operations
- Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
- Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly
- Assisting in growing the skills of individual team members, providing feedback on appropriate case handling, and troubleshooting strategies
Requirements
- Minimum 2 years of working experience as a Customer Care Specialist in IT and IT-related areas
- Strong desire to strengthen and refine professional effectiveness
- Experience in building processes, working with documentation
- Experience in managing and mentoring people
- Excellent communication skills
- High level of self-motivation
- English level Upper Intermediate +
Benefits
- Remote work
- Timely wages in USD
- 20 paid weekends (10 federal holidays and 10 PTO days)
- Friendly Russian-speaking team (support and developers)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementscustomer feedback analysisperformance measurementauditingdocumentation
Soft Skills
communicationmentoringteam collaborationself-motivationproblem-solving